Irshaad Davis
Davie,FL
Summary
Customer-focused and versatile professional with experience in event coordination, retail sales, telecommunications, hospitality, customer service skills. Skilled in providing exceptional customer service, building positive client relationships, handling high-volume environments, and coordinating multiple tasks efficiently. Experienced in sales, problem-solving, communication, and event support, with a strong ability to adapt quickly and work effectively both independently and as part of a team. Dependable, organized, and committed to creating positive customer and guest experiences.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Event Coordinator
Marketplace TPA
Tampa
02.2024 - 10.2025
- Coordinated logistics for events, including venue selection and vendor management.
- Developed event timelines and schedules to ensure smooth execution of activities.
- Collaborated with teams to design event marketing materials and promotional content.
- Oversaw event setups, ensuring all equipment and materials were in place.
- Established relationships with local vendors to enhance event offerings and services.
- Facilitated post-event evaluations to gather feedback for future improvements.
- Assisted in budgeting processes, tracking expenses related to event planning activities.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Analyzed data from previous events in order to improve future ones.
Call Center Representative
AT&T
Atlanta, GA
01.2022 - 04.2024
- Handled 80+ inbound calls daily, resolving billing inquiries, technical issues, and service requests.
- Achieved 95% customer satisfaction score and exceeded monthly call resolution targets by 20%.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained strong call control and quickly worked through scripts to address problems.
- Provided detailed product information and troubleshooting support to customers.
- Trained 10+ new hires on call handling procedures, contributing to faster onboarding.
Retail Sales Associate
Zara
Atlanta, Georgia
02.2019 - 02.2022
- Assisted customers with product selection and provided styling advice.
- Maintained store appearance by organizing displays and ensuring cleanliness.
- Collaborated with team members to achieve daily sales goals and improve service.
- Trained new associates on store procedures and customer service standards.
- Engaged with customers to resolve inquiries and enhance their shopping experience.
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
Barback
Yeoman's Top Golf
Tampa
08.2025 - 03.2026
- Prepared and restocked bar supplies for optimal service efficiency.
- Assisted bartenders with drink orders during peak hours.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Managed inventory, ensuring timely replenishment of beverages and supplies.
- Collaborated with team members to streamline workflow during busy periods.
- Engaged with guests, enhancing their overall experience at the venue.
- Consistently checked inventory levels and communicated needs to management team.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Restocked ice and prepared garnishes for drinks.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Continuously monitored beverage stock levels during peak hours of operation.
- Provided excellent customer service while interacting with guests in a friendly manner.
Education
College - Business communication
Troy University
12-2023
Skills
- Phone etiquette
- Multitasking & Time Management
- Communication skills
- Customer Relationship Management
- First-Call Resolution
- Customer service
- Data Entry & Accuracy
- Event coordination
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Training new staff
- Product delivery management
- Customer satisfaction
- Adaptability
- Problem-solving abilities
- Budgeting
- Marketing strategy
- Effective Multitasking and organization skills
- Contract negotiations
- Social media management
- New business development
- Client meetings
- Pricing negotiation
- Digital marketing
- Sales expertise
- Product knowledge
- Brand representation
- Product recommendations
- Product merchandising
- Sales goal achievement
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Timeline
Barback
Yeoman's Top Golf
08.2025 - 03.2026
Event Coordinator
Marketplace TPA
02.2024 - 10.2025
Call Center Representative
AT&T
01.2022 - 04.2024
Retail Sales Associate
Zara
02.2019 - 02.2022
College - Business communication
Troy University