JULIA NOLAN
Fort Lauderdale,FL
Summary
Highly skilled and committed case manager with 3 years of solid skills in customer relations and resilience to handle challenges of fast-paced professional environments. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities, and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Exceptional skills in team management, process optimization, and aligning operational goals with company-wide objectives.
Overview
8
8
years of professional experience
Work History
Senior Case Manager
Express Funding Of America
10.2022 - Current
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve an overall effectiveness of personnel and activities
- Trained employees in company and regulatory compliance requirements to adhere to company standards, guidelines, and regulations
- Developed and maintained lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Assessed, prioritized, tracked and determined appropriate action on various requests and inquiries, ensuring timely project delivery and contract completion
Lead Pharmacy Associate
Rite Aid
02.2021 - 08.2022
- Maintained register station by replenishing supplies, cleaning, and straightening the work area
- Experienced in store, services, and locations of merchandise
- Demonstrated strong skill set in suggestive selling techniques for add on sales
- Practiced operation invitation and positive customer interactions
- Observed customer traffic and calls for additional service as needed to provide efficient customer service
Assistant Teacher
Little Angels Daycare
04.2017 - 12.2020
- Reinforced student learning of skills and materials through daily and weekly check-ins, informal assessments, and observations
- Organized and hosted back to school nights & assemblies
- Communicated with parents 3-4 times per month to provide updates on student development through the school year
- Provided timely and frequent feedback to students, fostering an environment of open communication and interest in discovery
Education
High School Diploma -
Gloucester County Institue of Technology
Sewell, NJ06-2021
Some College (No Degree) - Psychology
Rowan College of South Jersey
Sewell, NJSkills
- Leadership
- Analytical problem-solving
- Effective conflict management
- Strategic decision-making
- Customer service
- Strong interpersonal communication
Languages
English
Timeline
Senior Case Manager
Express Funding Of America
10.2022 - Current
Lead Pharmacy Associate
Rite Aid
02.2021 - 08.2022
Assistant Teacher
Little Angels Daycare
04.2017 - 12.2020
High School Diploma -
Gloucester County Institue of Technology
Some College (No Degree) - Psychology
Rowan College of South Jersey
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