Elena Vargas
Orange,CA
Summary
Bilingual (English/Spanish) Case Manager with 8 years of experience supporting clients through all phases of personal injury case management. Known for providing compassionate, responsive service while efficiently managing high caseloads from intake to settlement. Skilled in client communication, medical records handling, and demand preparation, with a strong focus on building trust and guiding clients through complex legal processes.
Overview
8
8
years of professional experience
Work History
SENIOR CASE MANAGER
The Dominguez Firm, LLP
06.2024 - Current
- Manage a high-volume caseload of 100+ commercial and serious injury cases from intake to settlement
- Coordinate full-spectrum medical treatment for clients, including specialist visits and surgical procedures
- Draft detailed settlement demands and maintain consistent case progression
- Serve as a key point of contact for clients, providers, and insurance companies
- Monitor case timelines and ensure monthly settlement and revenue goals are consistently met
CASE MANAGER
Avrek Law
04.2021 - 12.2023
- Handled large caseloads of personal injury cases, including auto accidents and premises liability
- Scheduled medical appointments, tracked treatment progress, and ensured continuity of care
- Maintained open lines of communication with clients and provided case updates in both English and Spanish
- Reviewed medical records and coordinated with providers to secure necessary documentation
- Help prepare settlement demands and coordinate medical treatment and billing
CASE MANAGER
Sunset West Legal Group
02.2020 - 04.2021
- Managed cases with a focus on client communication, treatment scheduling, and documentation
- Coordinated medical treatment plans from start to finish, including surgeries and specialist care
- Acted as a liaison between clients, providers, and insurance carriers to keep cases on track
- Weekly meeting with my team to ensure demand goal was met weekly
LIEN NEGOTIATOR
Yagoubzadeh Law Firm
05.2017 - 02.2020
- Negotiated and reduced medical and insurance liens on behalf of personal injury clients, resulting in increased net settlements.
- Maintained ongoing communication with hospitals, healthcare providers, and insurance companies to resolve lien issues efficiently.
- Reviewed settlement statements and lien documentation to ensure accuracy and compliance with applicable laws (e.g., ERISA, Medicare, Medicaid).
- Collaborated closely with attorneys, case managers, and billing departments to finalize disbursements in a timely manner.
- Managed a high-volume caseload while meeting critical settlement deadlines and ensuring client satisfaction.
Education
BACHELOR'S DEGREE - Business Marketing
Cal State University Los Angeles
06-2011
Skills
- Salesforce
- Communication
- Teamwork
- Time management
- Adaptability
- Leadership
Timeline
SENIOR CASE MANAGER
The Dominguez Firm, LLP
06.2024 - Current
CASE MANAGER
Avrek Law
04.2021 - 12.2023
CASE MANAGER
Sunset West Legal Group
02.2020 - 04.2021
LIEN NEGOTIATOR
Yagoubzadeh Law Firm
05.2017 - 02.2020
BACHELOR'S DEGREE - Business Marketing
Cal State University Los Angeles
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