Julia Ottino
Salem
Summary
Dedicated customer service professional skilled in critical thinking and effective complaint resolution. Known for fostering strong customer relationships and promoting high satisfaction levels through attentive service and personalized support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shaws Star Market
Harwich Port
06.2022 - 07.2025
- Resolved customer complaints and provided effective solutions, boosting customer satisfaction ratings.
- Promoted high customer satisfaction through knowledgeable and friendly service.
- Cultivated strong customer relationships through personalized assistance and tailored support.
- Educated customers on store promotions and loyalty programs to increase engagement.
- Answered inquiries with accurate information regarding products and services.
- Processed returns and exchanges per company policies, ensuring seamless customer experience.
- Trained new staff on customer service protocols and best practices for improved service.
- Maintained professionalism under pressure, effectively diffusing tense situations.
Employee
C&C Drugs
Mandeville
08.2024 - 11.2024
- Guided customers in locating products and addressing inquiries to enhance shopping experience.
- Handled cash, credit, and returns according to company policies.
- Ensured cleanliness and organization of checkout area to promote a welcoming environment.
- Monitored stock levels and reported shortages to management promptly.
- Verified patient information to ensure accuracy of prescriptions filled.
- Aided pharmacy staff in filling prescriptions and managing workflow to streamline operations.
Education
Bachelor of Science - Nursing
Provo College
Provo, UT04-2029
Some College (No Degree) - Pre-Nursing
Brigham Young University-Provo
ProvoSkills
- Positive and professional
- Customer satisfaction measurement
- Complaint resolution
- Critical thinking
- Negotiation strategies
- Verbal and written communication
- Relationship building
- Problem-solving
- Patient care
- Attention to detail
- Time management
Certification
- Certified Nursing Assistant Certification
- Emergency Medical Responder Certification
- CPR Certified
Timeline
Employee
C&C Drugs
08.2024 - 11.2024
Customer Service Representative
Shaws Star Market
06.2022 - 07.2025
Bachelor of Science - Nursing
Provo College
Some College (No Degree) - Pre-Nursing
Brigham Young University-Provo