Julia Paduano Zanona
Burlingame,CA
Summary
Dynamic professional with proven expertise in customer service and communication at San Mateo Community College District. Proficient in database management and enhancing student engagement. Strong relationship-building skills and ability to streamline administrative processes.
Overview
8
8
years of professional experience
Work History
Student Assistant - International Office
San Mateo Community College District
San Mateo, CA
02.2023 - 05.2024
- Facilitated placements for international students and host families through effective interactions.
- Streamlined communication between faculty members and students via email and telephone correspondence.
- Promptly addressed inquiries from faculty members, students, and host families through timely email responses.
- Organized and maintained office files, documents, and records.
- Assisted with answering telephone calls, managing databases with over 600 host families and 700students, and drafting correspondence.
- Managed student profiles, housing applications, and placement records in the system.
Au Pair
Cultural Care
Burlingame, CA
05.2018 - 01.2021
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Employed positive guidance strategies to encourage children and improve behavior.
Administrative Assistant
Cardeal Industria e Comércio de Alimentos LTDA
São Caetano Do Sul, São Paulo
06.2016 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies andimplementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concernseffectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital companyinformation.
Education
Associate of Science - Business Administration
College of San Mateo
San Mateo, CA05-2024
Associate of Arts - Economics
College of San Mateo
San Mateo, CA05-2024
Associate of Science - Business Administration - General Business
San Francisco State University
San Francisco, CASkills
- Customer service
- Effective communication
- Team collaboration
- Administrative tasks
- Student engagement
- Student relations
- Database management
- Administrative support
Accomplishments
- Dean's List
- Honoree of Magna Cum Laude
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Elementary
Timeline
Student Assistant - International Office
San Mateo Community College District
02.2023 - 05.2024
Au Pair
Cultural Care
05.2018 - 01.2021
Administrative Assistant
Cardeal Industria e Comércio de Alimentos LTDA
06.2016 - 03.2018
Associate of Science - Business Administration
College of San Mateo
Associate of Arts - Economics
College of San Mateo
Associate of Science - Business Administration - General Business
San Francisco State University
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