Laís Laure Campos
New York
Summary
Aspiring Forensic Psychologist | Skilled in Crisis Management, Team Leadership & Client Support Compassionate, adaptable professional transitioning into the mental health field, bringing a strong background in operations, relationship management, and strategic planning. Experienced in managing complex logistics while fostering trust, patience, and clear communication across diverse teams—skills now redirected toward supporting mental health initiatives and therapeutic environments. Known for empathetic problem-solving, emotional intelligence, and thriving in high-pressure situations with a calm, grounded presence. Currently pursuing an M.A. in Forensic Psychology at John Jay College to deepen clinical understanding and contribute meaningfully to mental health advocacy and support systems.
Overview
10
10
years of professional experience
Work History
College Assistant for the International Admissions Office
John Jay College of Criminal Justice
New York, NY
01.2025 - Current
- Supported prospective and current international students through admissions and enrollment processes
- Reviewed and processed student documentation, ensuring accuracy and compliance with institutional and immigration requirements
- Managed student records and maintained up-to-date information in internal systems
- Responded to high-volume email inquiries, providing timely and accurate support
- Assisted with front desk operations, including scheduling appointments and helping walk-in students
- Collaborated with campus departments (Registrar, ESL, Student Affairs) to support student onboarding
- Helped plan and coordinate orientations, workshops, and student events
- Delivered culturally sensitive customer service to a diverse student population
Public Relations & Customer Service Management
Legacy Fit FLL, LLC
Fort Lauderdale, Florida
01.2024 - 01.2025
- Supervised daily operations and led a team of 5 staff, fostering a structured and supportive environment
- Applied strong conflict resolution skills to address staff and client concerns effectively
- Maintained safety standards and ensured a secure environment for all members
- Built client relationships and delivered individualized support to enhance satisfaction and retention
- Communicated with management and contributed to efficient, organized operations
Entertainment Game Day Staff
Miami Dolphins
Miami, FL
01.2021 - 01.2022
- Supported pregame and postgame event operations, ensuring activation spaces were fully prepared and ran smoothly
- Led game day activations during the 2021 season, increasing fan engagement and overall event success
- Delivered high-quality customer service by assisting and guiding guests throughout the stadium
- Responded to guest inquiries and resolved issues to ensure a positive and seamless experience
- Demonstrated reliability by arriving early to set up event spaces and ensure timely readiness
- Collaborated with team members and supervisors to execute large-scale events efficiently
Property Management Staff
Luan Administração de Bens
São Paulo, BR
01.2016 - 01.2017
- Managed land sales and rental processes, including property showings, lease agreements, and client negotiations
- Maintained accurate financial records, including budgets, income tracking, and expense reports
- Coordinated property maintenance by scheduling repairs and communicating with contractors
- Conducted market research and supported marketing strategies to attract new clients
- Resolved tenant concerns and managed lease renewals, ensuring smooth operations
- Delivered high-quality customer service by addressing client inquiries and needs promptly
- Supported organizational operations, improving workflow and team communication
Education
MA - Forensic Psychology
John Jay College
New York City, New York03.2026
MBA - Supply Chain Management and Operational System
Nova Southeastern University
Fort Lauderdale, FL01.2024
BBA - Sports & Recreation Management, Minors in Forensic Studies & Criminal Justice
Nova Southeastern University
Fort Lauderdale, FL01.2022
Skills
- Microsoft Office Suite
- Project Management Tools
- Customer Relationship Management (CRM)
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Multitasking
- Decision-making
- Strong organization
- Scheduling appointments
- Document preparation
Languages
Portuguese, Spanish, & English, Fluent
Personal Information
Title: Aspiring Forensic Psychologist
Timeline
College Assistant for the International Admissions Office
John Jay College of Criminal Justice
01.2025 - Current
Public Relations & Customer Service Management
Legacy Fit FLL, LLC
01.2024 - 01.2025
Entertainment Game Day Staff
Miami Dolphins
01.2021 - 01.2022
Property Management Staff
Luan Administração de Bens
01.2016 - 01.2017
MBA - Supply Chain Management and Operational System
Nova Southeastern University
BBA - Sports & Recreation Management, Minors in Forensic Studies & Criminal Justice
Nova Southeastern University
MA - Forensic Psychology
John Jay College