Julia Palhares
Boca Raton,FL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Roboli
05.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Secretary
BASE Martial Arts
03.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Brazilian Jiu Jitsu Instructor
Gracie Barra Boca Raton
01.2021 - 02.2022
- Coached new students by breaking down techniques into simple moves.
- Instructed on proper breathing techniques, stances, and forms.
- Taught both core principles and fighting techniques to K-12 students.
- Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
Education
Bachelor Degree - Marketing
Florida Atlantic University
2023
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West Boca Community High School
2023
Skills
- Successfully managed a team of 10 employees, achieving and exceeding sales targets consistently
- Strong ability to multitask
- Accurate Money Handling
- Reviewing Performance
- Inventory Accuracy
- Assigning Topics
Certification
ADOBE AUTOCAD PRO (2021)
ADOBE REVIT PRO (2022)
ADOBE INVENTOR PRO (2023)
CPR Certified (2023)
Awards and Honors
F-LEARN SCHOLAR
(August 2023 - Present)
LEARN is a competitive, year-long research centered program that provides undergraduates with the opportunity to get involved in research as well as gain valuable research and professional development skills.
Brazilian Jiu-Jitsu World Champion
(December 2022)
Won 1st Place Blue-Belt World Championship in California.
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Manager
Roboli
05.2023 - Current
Secretary
BASE Martial Arts
03.2022 - 02.2023
Brazilian Jiu Jitsu Instructor
Gracie Barra Boca Raton
01.2021 - 02.2022
Bachelor Degree - Marketing
Florida Atlantic University
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West Boca Community High School
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