Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Perez

Santa Clarita,CA

Summary

I have 30 years in customer service. Sensitive to customers needs and concerns. Quick to resolve problems and handle customer complaints.

Overview

12
12
years of professional experience

Work History

Customer Ser

Shield HealthCare
10.2022 - Current

Answer calls in call center. Work directly with doctors, patients, caregivers and insurance companies. Take orders for Enteral, Ostomy, Urological, Wound and Incontinence supplies. Update patient insurance account information. Make sure all authorizations from insurance companies are on file.

Claims Supervisor - Team Lead

Walmart
03.2016 - 07.2021

Supervise and maintain the Claims Department for Walmart. Process all store claims. Ensure that the store is in compliance with state and federal laws. Leading 7 departments in successfully stocking inventory and enabling the proper organization of merchandise in the back room. Preforming proper price changes, as well as, delegating associates to perform these tasks.

Operations Specialist

Accurate Freight Systems
10.2012 - 11.2015

Responsible for all DLS Worldwide Burbank stations LTL shipments. Booking all ltl shipments, tracking over a 100 shipments daily, problem solving, make sure that all ltl shipments get picked up and delivered in a timely manner.

Education

Hawthorne High School
Hawthorne, CA

Skills

    30 years customer service experience

Timeline

Customer Ser

Shield HealthCare
10.2022 - Current

Claims Supervisor - Team Lead

Walmart
03.2016 - 07.2021

Operations Specialist

Accurate Freight Systems
10.2012 - 11.2015

Hawthorne High School
Julia Perez