Julia Peterson
Shady Side,MD
Summary
Trained with senior leadership in the upbringing of a start up company, in the area of fast pace Health Insurance Sales. Within four months obtained a Health and Wellness license, and was able to train in data entry as well. Confident in ability to impact success at all levels of an organization.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sunset Marketing Group
02.2023 - 02.2024
- Answered 200 average calls per day, while providing prompt customer support with a professional, friendly, and patient attitude
- Proactively memorized over 50 products and services
- Completed customer oversight and reports over sensitive data
- Trained new hires on company-specific policies, procedures, and company compliance guidelines
- Worked cross-functionally in order to collaborate with multiple departments
Certified Medical Technician
Loving Heart Assisted Living
04.2022 - 11.2022
- Aid 5-10 patients per shift with routine tasks including bathing, dressing, and exercise
- Routinely monitored and recorded patient vitals including blood pressure, temperature, and blood sugar levels.
- Adapted to the surge of ICU patients during the COVID-19 pandemic, working overtime and implementing new care procedures
Private Caregiver
The Arc
08.2020 - 03.2022
- Obtained full physical responsibility of resident due to quadriplegic disability- assisted with all daily tasks including bathing and toiletry needs, eating and all house chores.
- Created routines to contribute mobility exercises to improve quality of life and comfort of the resident
- Navigated at home technology devises used in assistance with things such as moving resident, breathing equipment, medication administration
Early Childhood Educator
Private Nanny
08.2020 - 03.2021
- Fostered a safe and loving environment for children with special needs exercising skills in patience, attention to detail
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Customer Service/Food Server
Pizza Hut
06.2019 - 07.2020
- Handle multi-line phone system answering and providing upmost respect and information to customers,
- Maintain ordered schedule for cleaning duties and work necessities
- Memorized menu and rotating specials to give adequate recommendations to guest
Education
Real Estate License - Florida Real Estate
Gold Coast
Doral, FL10.2021
Diploma -
South River High School
Edgewater, MD06.2018
Skills
- Health & Wellness Licenses
- Software and Product Development
- Overhead Business Analysis
Timeline
Customer Service Representative
Sunset Marketing Group
02.2023 - 02.2024
Certified Medical Technician
Loving Heart Assisted Living
04.2022 - 11.2022
Private Caregiver
The Arc
08.2020 - 03.2022
Early Childhood Educator
Private Nanny
08.2020 - 03.2021
Customer Service/Food Server
Pizza Hut
06.2019 - 07.2020
Real Estate License - Florida Real Estate
Gold Coast
Diploma -
South River High School
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