Julia Puchalski
Boonton
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and event planning and execution. Strong leader with proficiency in growing professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
VIP Key Account Manager
FanDuel
Jersey City, NJ
09.2023 - Current
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Curated individualized experiences for my clients based on their hobbies and interests.
- Assisted in event planning and execution, ensuring successful events for all attendees (events consisting of 18-1000+ people)
New Jersey Devils Ice Crew and Ice Operations
Harris Blitzer Sports and Entertainment
Newark, NJ
02.2021 - Current
- Initiated and maintained communication with the crew when on the ice and in the zamboni corner.
- Assisted in ice operations and repair, as needed.
- Skated and shoveled during New Jersey Devils home games to ensure a safe ice surface.
- Lead youth clinics within the "Learn to Play" program which focused on teaching skating technique, leadership skills, and life lessons to children ages 4-17.
VIP Representative
FanDuel
New York, NY
08.2022 - 08.2023
- Generated $2.34 million in deposit value in 11 months.
- Contacted high-value players with tailored reactivation deposit bonus offers for our Sportsbook and Casino platforms.
- Utilized internal systems and metrics to vet players and sent them to our VIP Host Team for VIP consideration.
- Focused on creating a positive team environment by being vocal and active in the team channel.
Sales Development Representative
ID.me
McLean, VA
04.2022 - 06.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Managed sensitive client information and updated existing and new client profiles.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Gameday Operations Associate
New York Jets
East Rutherford, NJ
08.2021 - 02.2022
- Assisted in the client relations, ticket sales operations and service, and event operations departments.
- Managed administrative logistics of events planning, event booking and event promotions.
- Acted in a professional manner while interacting with high profile athletes and other team personnel.
- Recognized as New York Jets Gameday Operations Employee of the Week for commitment to
excellence (08/2021).
New Jersey Devils Game Presentation Associate
Harris Blitzer Sports and Entertainment
Newark, NJ
07.2018 - 08.2021
- Created and implemented promotion strategies to garner attention to the team and elevate the Prudential Center experience.
- Designed VIP experiences for fans who were looking for enhanced game day treatment and behind the
scenes access. - Prioritized projects and tasks of importance as a floor manager.
- Head mascot handler for NJ Devil, responsible for creating and managing his schedule for New Jersey Devils home games as well as outside events.
- Recognized as New Jersey Devils Star of the Month for outstanding performance and team contributions
(10/2019).
Education
Bachelor of Science - Management
William Paterson University of New Jersey
Wayne, NJ05.2020
Skills
- Client Relationship Building
- Key Account Management
- Business Development
- Event Planning Expertise
- Data-Driven Decision-Making
- Account Retention
Timeline
VIP Key Account Manager
FanDuel
09.2023 - Current
VIP Representative
FanDuel
08.2022 - 08.2023
Sales Development Representative
ID.me
04.2022 - 06.2022
Gameday Operations Associate
New York Jets
08.2021 - 02.2022
New Jersey Devils Ice Crew and Ice Operations
Harris Blitzer Sports and Entertainment
02.2021 - Current
New Jersey Devils Game Presentation Associate
Harris Blitzer Sports and Entertainment
07.2018 - 08.2021
Bachelor of Science - Management
William Paterson University of New Jersey