Julia Querfurth
Coloma,MI
Summary
Proven leader and effective communicator, I excelled at Sherman Dairy Bar by fostering team unity and enhancing customer satisfaction. Skilled in food safety and problem-solving, I significantly contributed to a positive, high-volume service environment. My dedication to excellence and ability to multitask have consistently improved operational efficiency and customer relations.
Overview
22
22
years of professional experience
Work History
Counter Server, Waitress /Personal Health Coach
Herbalife/Small Town Healthies
11.2021 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Made suggestions to customers for products to maintain a healthy lifestyle.
- Took and processed over customer orders.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
Assistant Manager
Sherman Dairy Bar
03.2007 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Train employees on proper sanitation and cleaning procedures. Which includes food handling as well as opening and closing techniques.
- Transfer ice cream from the freezer to the ice cream parlor
- Dealing with customer service requests and complaints in a high volume atmosphere
Loan Officer/Loan Processor
CFIC
06.2003 - 03.2007
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Education
High School Diploma -
Lakeshore High School
Stevensville, MI06-1991
Skills
- Team player
- Effective communication
- Excellent work ethic
- Cleaning and sanitization
- Food safety
- Team leadership
- Decision-making
- Customer service
- Staff training and development
- Problem-solving
- Time management
- Customer relations
- Allergy awareness
- Ordering supplies
- Reliable and responsible
- Multitasking Abilities
- Organizational skills
- Food preparation
- Safe food handling
- Employee supervision
- Self motivation
Timeline
Counter Server, Waitress /Personal Health Coach
Herbalife/Small Town Healthies
11.2021 - Current
Assistant Manager
Sherman Dairy Bar
03.2007 - 10.2015
Loan Officer/Loan Processor
CFIC
06.2003 - 03.2007
High School Diploma -
Lakeshore High School
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