Tina Hodges
Natural Bridge,VA
Summary
Proven leader and skilled multitasker, I excelled as a co-owner at a swimming pool design and maintenance firm, enhancing team performance and customer satisfaction. Leveraging strong relationship management and hospitality service expertise, I drove significant improvements in service delivery and operational efficiency, fostering a positive community environment and achieving notable sales growth.
Overview
10
10
years of professional experience
Work History
Waitress/Front Counter Customer Service Representative
Glasgow, VA
02.2017 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Provided backup support for other departments as needed, showcasing teamwork skills while maintaining high-quality customer service standards.
- Trained new employees on company policies, procedures, and software systems, leading to faster integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
Swimming Pool Design and Maintance
I Was A Co-Owner
Phoenix, AZ
03.2014 - 02.2017
- Performed routine risk assessments of the facility to proactively address any safety hazards before they became problematic incidents affecting patrons or staff members alike.
- Conducted regular inspections of pool equipment to identify potential issues early on and reduce downtime or costly repairs.
- Ensured compliance with local health department regulations through diligent record-keeping practices related water quality monitoring results.
- Improved team performance by coaching competitive swimmers on stroke technique, endurance, and race strategy.
- Developed strong relationships with members, addressing concerns promptly and fostering a positive community environment.
- Managed pool budget efficiently, prioritizing necessary expenses while minimizing costs where possible.
- Reduced liability risks by conducting thorough background checks on all prospective employees during hiring process.
- Maintained accurate inventory pool supplies, proactively ordering replacements when necessary avoiding stockouts affecting daily operations.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Monitored budget and expenditures, keeping facility within budget.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ05.1992
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Hospitality service expertise
- Handling Complaints
- Service prioritization
- Complex Problem-Solving
- Complaint resolution
- Performance Improvement
- Relationship Management
- Guest Relations Management
- Sales expertise
- Team Player
- Adaptable and Flexible
- Cool Under Pressure
- Decision-Making
- High Energy and Stamina
- Relationship Building
- Conflict and Complaint Resolution
- Team Leadership
- Staff Training
Timeline
Waitress/Front Counter Customer Service Representative
02.2017 - Current
Swimming Pool Design and Maintance
I Was A Co-Owner
03.2014 - 02.2017
High School Diploma -
North Bergen High School