Demetrius Howard
Gretna,Louisiana
Summary
Organized Front Counter Customer Service Representative bringing good clerical, communication and schedule management abilities. Devoted to helping guests feel welcome and assisting with any need. Coordinates records and paperwork for internal and external requests.
Overview
17
17
years of professional experience
Work History
Front Counter Customer Service Representative
CGI Contractor for New Orleans Passport Agency
New Orleans, LA
08.2016 - 07.2023
- Provide and interact with customers applying for a U.S. Passport while verifying correct information and fees submitted.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Performed searches as requested for customer application and used troubleshooting skills in connection with information given by TDIS-PD inquiry screen.
- Provided excellent customer service by promptly responding to customer requests and complaints.
Processing Clerk
Stanley Associates
New Orleans, Louisiana
05.2007 - 08.2016
- Reviewing applications and printing passport books/cards using a passport printer.
- Maintaining control and accountability of all passport books, cards received/returned, and controlling waste.
- Checking data on passport using optical reader and determining acceptability of passport.
- Processed proficiency in other production areas of processing U.S. Passports, including Image Capture Scanning, Image Review, Book Print, Quality Control, Mail Out, and Prism.
Administrative Assistant
Baker Atlas ( Oil Drilling Co.)
Grand Prairie , TX
02.2006 - 04.2007
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
Booker T Washington High School
New Orleans, LA06-1982
Some College (No Degree) - Business Administration
Delgado Community College
New Orleans, LASkills
- Computer Skills
- MS Office
- Excellent Communication
- Appointment Coordination
- Appointment Scheduling
- Customer Service
- Complaint Handling
- Order Processing
Timeline
Front Counter Customer Service Representative
CGI Contractor for New Orleans Passport Agency
08.2016 - 07.2023
Processing Clerk
Stanley Associates
05.2007 - 08.2016
Administrative Assistant
Baker Atlas ( Oil Drilling Co.)
02.2006 - 04.2007
High School Diploma -
Booker T Washington High School
Some College (No Degree) - Business Administration
Delgado Community College
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