Stephen Knox
Consolidated Electric Distributors Via Peak Employment Solutions
Augusta,GA
1
Certification
19
years of professional experience
Achieved high engagement levels in training programs through effective design and delivery methods.
Elevated team performance by creating targeted training solutions that promoted professional growth.
Fostered a collaborative learning environment through well-structured management and team-building workshops.
Work History
Front Counter Customer Service Representative
4 Months- Provide exceptional customer service, resolving inquiries and complaints effectively and efficiently.
- Process sales transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Educate customers on product features and benefits, enhancing overall satisfaction and loyalty.
- Collaborate with team members to streamline front counter operations, improving workflow efficiency.
- Improve customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provide backup support for other departments as needed, showcasing teamwork skills while maintaining high-quality customer service standards.
Front Counter Sales/Customer Service
2 Months- - Work the front counter and assist both commercial and residential customers with questions and projects that required plants from the nursery, irrigation/electrical supplies and landscape/hard scapes material.
- - Use a skid steer or telehandler lift to load customers with bulk mulch, sand, rock, or lawn and garden soil and material.
- - Perform inventory checks and counts as material arrived and ensure that it is put away appropriately
- - Be available to answer phone calls and respond to emails from customers with questions in regards to what we carry, projects they are working on and anything in between.
CTEC Stock Prep Coordinator (Hybrid Position Reporting to Both MAU and KC)
1 Year 8 Months- - Oversee the railcar switch Mon-Fri
- - Ensure that railcars are verified, checked in, and unloaded to standard and that bays are filled with unloaded pulp to standard
- - Coordinate and work closely with KC Material Planners and MUA Leadership to ensure all appropriate information is communicated
- - Set and maintain housekeeping standard on daily basis
- - Communicate all nonconforming issues and or concerns to MAU Production Leader, KC Material Planner or KC Safety. This includes but is not limited to: Property Damage, Accidents/Incidents, Material needs required to perform daily tasks, Inventory Shortages, Schedule Conflicts, etc.
- - Use SAP and DY+ applications to order trailer drop offs and pick ups when needed.
Sales/Forklift Operator
11 Months- Work the front counter and assist both commercial and residential customers with questions and projects that required various landscape material.
- - Daily use of a hyster forklift in both a warehouse and open yard environment.
- - Loading and unloading of incoming/outgoing residential and commercial trucks for both the warehouse and the stone yard
Learning and Development Training Specialist
9 Years 2 Months- - Responsible for scheduling and delivering new hire and upskilling training for all departments across the company, to include: Billing, Customer Support, Technical Support, Dispatch and Sales for both the Residential and Commercial Teams
- - Develops content to meet the needs of all adult learning types for both Instructor Led and Virtual Training. (Presentations, self-led modules, videos, microlearning, gamification, etc.)
- - Responsible for consistent coaching, development, quality assurance feedback, timecard checks and approvals, and overall management of small (4-10 people) to large (10-30 people) sized classes, until the time they are transferred to their permanent team after graduation
- - Proven track record for driving results, impacting change and building lasting, quality driven teams
- - 10+ years as an on-site certified First Aid Responder
- - Long time member of numerous committees and/or initiatives to better the workplace or drive employee satisfaction
Dispatcher and Level 2 Business Dispatcher
6 Years 1 Month- - Monitor technician work progress against scheduled appointment windows for over 300+ technicians across 8 different states
- - Adjust routes and appointment windows as needed to optimize technician availability
- - Maintain ongoing customer contact to keep appointments on track
- - Provide all necessary billing, technical, and installation support for Technicians in field
Education
High School Diploma
Courses
Skills
Call Center Operations
Employee Management
Employee Learning and Development
Instructor Led Training
Virtual Training and Management
Content and Process Development
Training Management
Team Building
Quality Assurance
Analytical Thinking/Problem Solving
Sales and Sales Training
Project Management
Advanced Forklift Operator
Material Handling
Coordination and Planning
Customer Support
Computer skills
Multitasking Abilities
Flexible and Adaptable
Dependable and Responsible
Certification
- CPR/AED (On-site First Aid Responder) 05/2013 - 07/2022 Trained to recognize, assess, and prioritize the need for first aid care
Timeline
Front Counter Customer Service Representative
Consolidated Electric Distributors Via Peak Employment Solutions
04.2026 - CurrentRead More
Front Counter Sales/Customer Service
Stovall Plant Nursery via Peak Employment Solutions
02.2026 - 04.2026Read More
CTEC Stock Prep Coordinator (Hybrid Position Reporting to Both MAU and KC)
Kimberly Clark via MAU Workforce Solutions
02.2024 - 10.2025Read More
Sales/Forklift Operator
The Tile Center
02.2023 - 01.2024Read More
Learning and Development Training Specialist
WOW! (WideOpenWest)
05.2013 - 07.2022Read More
Dispatcher and Level 2 Business Dispatcher
WOW! (WideOpenWest)
04.2007 - 05.2013Read More
Cheyenne Central High School
High School Diploma
Read More