JULIA QUINTEROS
Summary
Bilingual professional with experience in banking and operations roles requiring strict compliance and attention to detail. Skilled in monitoring processes, managing data, and resolving discrepancies, with experience navigating multiple systems and adhering to policies and procedures to ensure operational efficiency and accuracy.
Overview
7
7
years of professional experience
Work History
Billing Follow Up Representative
Advocate Health
Charlotte, NC
08.2023 - Current
- Independently reviewed accounts and applied billing knowledge to ensure accurate processing and maximum reimbursement while adhering to compliance guidelines.
- Managed multiple systems to resolve outstanding claims, maintain accurate data, and ensure information integrity.
- Performed pre-billing, billing, and follow-up activities, identifying trends and escalating issues as needed.
- Communicated effectively with internal teams and external partners, including third-party payers, to validate and correct account information.
- Compiled and maintained clear, accurate documentation for all billing activities, supporting audit readiness and reporting.
Personal Lending Consultant
Wells Fargo Bank
Charlotte, NC
12.2021 - 07.2023
- Conducted financial consultations to evaluate customer needs and ensure loan requirements were met, acting as liaison between customers and internal departments.
- Monitored loan files for compliance with funding conditions, documentation standards, and regulatory agreements.
- Performed quality assurance on closing packages and supporting documents, ensuring accuracy and adherence to bank policies.
- Navigated multiple banking systems to update account information and validate customer data.
- Streamlined communication between departments to enhance operational efficiency and reduce processing delays.
Registered Medical Assistant
Novant Health
Charlotte, NC
07.2018 - 12.2021
- Conducted patient intake, measured vital signs, documented symptoms, and maintained accurate Electronic Health Records (EHR).
- Assisted providers with routine checks and diagnostic testing, including specimen collection and processing.
- Administered medications accurately and documented patient care following clinical protocols.
Education
Associate in Arts -
Rowan-Cabarrus Community College
Concord05.2026
Medical Assistant - undefined
Kings College
Charlotte07.2018
Skills
- Compliance & Regulatory Adherence
- Data Entry & Accuracy
- Effective Communication
- Adaptability & Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Multi-System Navigation: CIV, MASK, UAP, NICE, XPM, RATE CHECK, EPIC
Timeline
Billing Follow Up Representative
Advocate Health
08.2023 - Current
Personal Lending Consultant
Wells Fargo Bank
12.2021 - 07.2023
Registered Medical Assistant
Novant Health
07.2018 - 12.2021
Medical Assistant - undefined
Kings College
Associate in Arts -
Rowan-Cabarrus Community College