TAYLOR BRYANT
Remote
Summary
Operations & Client Support Specialist with 7+ years of experience supporting billing, account management, policy interpretation, and compliance across insurance, banking, and healthcare environments. Skilled in resolving complex account issues through written communication, detailed documentation, and case review. Known for accuracy, professionalism, and the ability to manage high workloads in regulated, remote settings.
Overview
5
5
years of professional experience
Work History
Client Accounts & Billing Specialist
Progressive Insurance
09.2024 - Current
- Review insurance policies, billing statements, endorsements, and payment history to identify causes of premium changes and account discrepancies.
- Resolve complex billing and policy issues through detailed case review and accurate documentation.
- Interpret policy updates and billing impacts in accordance with underwriting guidelines and state regulations.
- Document all account activity clearly and consistently to meet compliance, quality, and audit standards.
- Support escalations by collaborating with internal teams to ensure appropriate resolution pathways.
- Maintain accuracy and professionalism in a high-volume, regulated insurance environment.
- Supported written follow-ups and case documentation for billing and policy inquiries.
Banking Operations Advisor
US BANK
11.2022 - 06.2024
- Reviewed and processed financial transactions including deposits, transfers, account adjustments, and loan-related activity
- Analyzed account history to resolve discrepancies, payment issues, and transaction errors
- Ensured compliance with banking regulations, privacy standards, and security protocols
- Maintained detailed and accurate documentation of account actions and resolutions
- Supported customers through written and structured communication regarding account activity and next steps
- Navigated multiple internal systems to research, verify, and update account information efficiently
Healthcare Support Specialist
Alorica
01.2021 - 11.2022
- Reviewed member benefits, eligibility, and coverage details to support healthcare service determinations
Assisted with prior authorizations and coverage reviews in accordance with plan guidelines and procedures
Documented protected health information accurately in compliance with HIPAA and internal quality standards
Education
Business Administration Coursework
Albany State University
Albany, Georgia, GAHigh School Diploma -
Langston Hughes High School
Fairburn, GA05.2017
Skills
- Case & Account Resolution
- Billing & Policy Analysis
- Written Communication (Email & Chat)
- Documentation & Audit Readiness
- Compliance & Regulatory Adherence
- Process Accuracy & Quality Control
- Internal Systems Navigation
- Escalation & Issue Review
- Confidential Data Handling
- Remote Work Operations
Timeline
Client Accounts & Billing Specialist
Progressive Insurance
09.2024 - Current
Banking Operations Advisor
US BANK
11.2022 - 06.2024
Healthcare Support Specialist
Alorica
01.2021 - 11.2022
Business Administration Coursework
Albany State University
High School Diploma -
Langston Hughes High School