Jowanna Sellers
Millsap,TX
Summary
Detail-oriented with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
25
25
years of professional experience
Work History
Billing Specialist/Accounts Receivable Specialist
Waste Connections Of Texas
05.2012 - Current
- Developed and maintained positive relationships with our franchised cities.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Responded to customer concerns and questions on daily basis.
Customer Service Representative
Progressive Waste Solutions/IESI
08.1998 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Millsap High School
Millsap, TX05.1986
Skills
- Account Reconciliation
- Audit Procedures
- Cash Flow Report Generation
- Monthly Reconciliations
- Billing Dispute Resolution
- Customer Billing
- Month-End Closings
- Bill Processing
Timeline
Billing Specialist/Accounts Receivable Specialist
Waste Connections Of Texas
05.2012 - Current
Customer Service Representative
Progressive Waste Solutions/IESI
08.1998 - 05.2012
High School Diploma -
Millsap High School
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