JULIA RAPP
Cleveland
Summary
Healthcare Management student and NCAA Division I track athlete with hands on experience in patient communication, clerical support, and electronic health records. I’m comfortable answering phones, managing messages, entering patient information, and keeping records accurate and organized. I’m reliable, detail-oriented, and able to handle multiple tasks in busy healthcare settings while maintaining professionalism and protecting patient confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Research Informatics Intern
MetroHealth
Cleveland, OH
09.2025 - Current
- Utilized Epic/EHR platforms to collect and track patient data.
- Spoke with patients in person and by phone to answer questions and collect information.
- Traveled to different MetroHealth sites to meet patients at their appointments for follow-up smoking surveys and cotinine swabs.
- Managed the research intern’s weekly schedules and appointment times.
- Strengthened communication through frequent patient interaction.
- Applied medical terminology to interpret clinical information and research protocols accurately.
- Handled patient information carefully and followed confidentiality guidelines.
- Manager: Janeen Leon (216-789-9331)
Lifeguard
Cleveland State University
01.2023 - Current
- Ensured safety and provided guest assistance.
- Taught swim lessons with clear communication.
- Manager: Halle Letizio (216-905-6244)
Nursing Home Administrator Intern
Caprice Nursing Home
North Lima, OH
04.2025 - 09.2025
- Assisted leadership with operations, reporting, and communication between departments.
- Observed how healthcare products, services, and vendors impact patient care and compliance.
- Assisted staff with paperwork and documentation.
- Manager: Joey Cilone (330-843-6599)
Server and Bartender
The Lake Club
Poland, OH
04.2025 - 08.2025
- Provided customer service in a fast-paced environment.
- Balanced multitasking, teamwork, and communication.
- Manager: George Neil (614) 361-8995
Supervisor Lifeguard
Firestone Pool
Columbiana, OH
01.2019 - 01.2024
- Led teams in fast-paced situations, making quick and confident decisions.
- Resolved customer issues and complaints professionally.
- Manager: Nick Baylor (330-271-1195)
Education
B.S. - Healthcare Management, Health Communication
Cleveland State University
Cleveland, OH05.2026
Diploma - undefined
Columbiana High School
Columbiana, OH01.2022
Skills
- Medical Terminology
- Patient & Customer Service
- Cold calling
- Healthcare Information Systems
- Communication
- Epic/EHR
- Problem Solving
- Healthcare Finance
- Time Management
- Team Collaboration
- CPR & First Aid Certified
Websites
Certification
- Lifeguard Certification (2025)
- CPR & First Aid (2025)
- CITI Human Research, Social & Behavioral (2025)
Timeline
Research Informatics Intern
MetroHealth
09.2025 - Current
Nursing Home Administrator Intern
Caprice Nursing Home
04.2025 - 09.2025
Server and Bartender
The Lake Club
04.2025 - 08.2025
Lifeguard
Cleveland State University
01.2023 - Current
Supervisor Lifeguard
Firestone Pool
01.2019 - 01.2024
Diploma - undefined
Columbiana High School
B.S. - Healthcare Management, Health Communication
Cleveland State University
HONORS & AWARDS
Dean’s List (3 semesters), President’s List (4 semesters)