Nancy Michaud
Lakeland,FL
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
18
18
years of professional experience
Work History
Clinical Informatics Specialist
Optum / Northern Light Health
01.2020 - 08.2023
- Support all aspects of the electronic medical record
Practice Scheduler
Cardiothoracic Surgery/Structural Heart
08.2012 - 12.2019
- Surgical Scheduling/Planning
Practice Secretary
Northeast Cardiology
02.2011 - 08.2012
- Answering office phone
Front Desk Associate
University Inn
08.2009 - 02.2011
- Front Desk Reception
Clinician
Children's Hospital of the King's Daughters
03.2007 - 08.2009
- Patient Care
Cardiac Technician
Maryview Medical Center
03.2007 - 08.2009
- Cardiac Testing
EMT-Intermediate
Medical Transport
08.2005 - 03.2007
- Patient Care
Education
Associate Science in General Studies -
University of Maine
Augusta, MESkills
- Desktop Support
- Communication skills
- Medical Records
- Operating Systems
- Analytics
- Microsoft Windows Server
- Data analytics
- Windows
- Computer skills
- Microsoft Windows
- Medical billing
- Help desk
- Project management
- Software Troubleshooting
- Medical Terminology
- Analysis skills
- Phone etiquette
- Technical Support
- IT support
- Data analysis skills
- Databases
- Customer service
- Insurance Verification
- Cataloging
- Medical Scheduling
- Data Analysis
- Computer networking
- IT
- EMR Systems
- Remote Access Software
- Attention to detail
- Organizational skills
- Teamwork
- Ability to motivate
- Dedication
- Problem solving
- Creativity
- Time management
- Adaptability
- Microsoft Exchange
- ServiceNow
- Night Audit
- Information systems improvements
- Clinical process knowledge
- Patient care delivery
- Metrics analysis
Timeline
Clinical Informatics Specialist
Optum / Northern Light Health
01.2020 - 08.2023
Practice Scheduler
Cardiothoracic Surgery/Structural Heart
08.2012 - 12.2019
Practice Secretary
Northeast Cardiology
02.2011 - 08.2012
Front Desk Associate
University Inn
08.2009 - 02.2011
Clinician
Children's Hospital of the King's Daughters
03.2007 - 08.2009
Cardiac Technician
Maryview Medical Center
03.2007 - 08.2009
EMT-Intermediate
Medical Transport
08.2005 - 03.2007
Associate Science in General Studies -
University of Maine
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