Julia Redden
Augusta,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
Alliance Spine And Pain Centers
09.2021 - Current
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Verified insurance coverage and obtained pre-authorizations.
- Updated daily operating room calendars with accurate appointment schedules.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Accounts Receivable Representative
Medac
04.2018 - 09.2021
- Communicated with customers to identify and resolve outstanding payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
Phone Operator
Tidewater Eye Center
10.2015 - 02.2018
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 40-50 calls per day and directed to appropriate departments and personnel.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained accurate directory of all personnel and phone extensions.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Customer Service Representative
Teleperformance
07.2013 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Medical Billing & Coding
Vista College
El Paso, TX07.2015
Skills
- Co-Pay Collection
- Surgical Procedures
- Patient History Collection
- Facility Coordinating
- Reminder Calls
- Front Office Operations
- Obtaining Authorizations
- Call Transfers
- Patient Referral
Timeline
Surgery Scheduling Coordinator
Alliance Spine And Pain Centers
09.2021 - Current
Accounts Receivable Representative
Medac
04.2018 - 09.2021
Phone Operator
Tidewater Eye Center
10.2015 - 02.2018
Customer Service Representative
Teleperformance
07.2013 - 11.2013
Associate of Applied Science - Medical Billing & Coding
Vista College
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