Julia Richards
Port Huron,MI
Summary
Motivational leader and organizational problem-solver with advanced team building and customer service skills. Experience stepping into roles and quickly learning with constant changes within the customs industry. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Offers history of maximizing efficiency and productivity with digital applications for reports and schedules.
Overview
9
9
years of professional experience
Work History
Team Leader to AO/Special Accounts Operations
Buckland Customs Brokers
Port Huron, Michigan
12.2022 - Current
- Holds annual and mid year performance reviews for team members.
- Trained new team members on processes and company standards.
- Provides on call services for after hour concerns.
- Supports other departments projects with overtime as needed.
- Supports team members with weekly calls to ensure employees professional development and well-being.
- Reviewed and approved team members daily checklist to ensure productivity.
- Reaches out to clients to ensure efficient crossing.
- Communicates with customs to resolve issues including shipment holds and scheduling inspections.
- Developed schedules to ensure adequate coverage for all shifts and tasks.
- Maintained a positive work environment that promoted collaboration between team members.
Air/ Ocean Specialist
01.2020 - 01.2023
- Communicated with clients to clarify shipping details and requirements.
- Supported customs compliance by processing import and export records.
- Set up and organized shared email inboxes for incoming correspondence.
- Created onboarding and skills training materials for staff development.
- Prepared and organized client reports.
- Kept knowledge current through continuing education and training.
- Investigated shipment issues and coordinated communication with clients and customs.
- Reviewed and classified goods according to tariff codes and regulations.
- Maintained accurate records of shipments and customs transactions.
Crew member
Burger King
01.2018 - 01.2020
- Opened/closed store
- Cooked, prepped, and made sandwiches and drinks
- Collected/counted money
- Timing/counting foods and products
Education
Certified Customs Specialist
National Customs Brokers & Forwarders Association
09-2026
Diploma -
Port Huron Northern High School
Port Huron, MI01-2020
Skills
- Import/export entry processing
- Trade software
- Outlook, excel, and other computer applications
- Attention to detail
- Problem solving
- Organized
- Fast paced
- Focused
- Committed
- Eager to learn and grow
Personal Information
Date of Birth: 02/07/2002
Timeline
Team Leader to AO/Special Accounts Operations
Buckland Customs Brokers
12.2022 - Current
Air/ Ocean Specialist
01.2020 - 01.2023
Crew member
Burger King
01.2018 - 01.2020
Certified Customs Specialist
National Customs Brokers & Forwarders Association
Diploma -
Port Huron Northern High School