Vivian Shan Shan Liu
Chino Hills,USA
Summary
Dynamic leader with a proven track record at Thermaltake USA, Inc., enhancing operational efficiency and fostering key supplier relationships. Skilled in logistics and supply chain management, alongside strong negotiation abilities. Excelled in optimizing team performance, achieving significant cost reductions and service level improvements. Proficient in Oracle and Microsoft Office Suite, demonstrating a confident approach to achieving and exceeding targets.
Overview
20
20
years of professional experience
Work History
Support Team Manager (Operations Manager)
Thermaltake USA, Inc.
07.2013 - Current
- Oversee daily operations of a high-volume warehouse, ensuring smooth order processing and inventory management
- Monitor and report on logistics and bill of lading processing, ensuring timely delivery and accurate documentation
- Collaborate with cross-functional teams to balance workloads and resolve operational issues efficiently
- Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency
- Negotiate annual contracts with freight providers, ensuring competitive pricing and high service levels
- Foster relationships with key suppliers and vendors, driving cost reductions and improved service levels
General Manager
Tool King Motors
07.2009 - 07.2011
- Managed office operations and production for a distributor of blower motors and party jumpers
- Led a team of 5–6 employees, overseeing payroll, administrative tasks, and overall office management
- Developed and maintained client accounts, both existing and new, through strong communication and service
- Represented the company at national trade shows and conventions, marketing products to potential clients
- Coordinated shipping and forwarding of products via UPS and trucking services, ensuring on-time delivery and customer satisfaction
Sales Agent (Financial Consultant)
New York Life – Brea Branch
01.2005 - 01.2008
- Built and maintained a portfolio of business accounts, focusing on relationship-building and face-to-face meetings
- Marketed financial products through client luncheons and dinners, generating new business opportunities
- Provided financial planning and investment advice to clients, assisting with projections and long-term goals
- Delivered customized financial solutions and consistently met sales targets
Education
Bachelor of Arts - Economics
University of California, Irvine
06.2004
Skills
- Oracle
- QuickBooks
- Quickbase
- Microsoft Office Suite
- Logistics and supply chain management
- UPS import/export systems
- FedEx import/export systems
- DHL import/export systems
- Preparing shipping documents
- Spot quotations
- On-time shipping
- Negotiation skills
- Data reporting
- Inventory monitoring
- Order processing
- Leadership abilities
- Optimizing team performance
- Efficiency
Additional Information
Fluent in English and Mandarin, Strong analytical and problem-solving abilities, Excellent communication, negotiation, and interpersonal skills, Ability to thrive in fast-paced, high-pressure environments
Keyskillsandexpertise
- Proficient in Oracle, QuickBooks, Quickbase, Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Expert in logistics and supply chain management (domestic and international air shipments, freight, LTL, Truckload, direct container shipping)
- Fluent with UPS, FedEx, DHL import/export systems
- Strong experience in preparing shipping documents, spot quotations, and on-time shipping
- Excellent negotiation skills for annual contracts with freight providers and monitoring service levels
- Skilled in data reporting, inventory monitoring, and order processing
- Strong leadership abilities with a focus on optimizing team performance and efficiency
Timeline
Support Team Manager (Operations Manager)
Thermaltake USA, Inc.
07.2013 - Current
General Manager
Tool King Motors
07.2009 - 07.2011
Sales Agent (Financial Consultant)
New York Life – Brea Branch
01.2005 - 01.2008
Bachelor of Arts - Economics
University of California, Irvine
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