Paula Jones
Mount Juliet,TN
Summary
Dynamic Operations Support Manager with a proven track record at Avis Budget Group, excelling in streamlining processes and enhancing customer satisfaction. Skilled in accounts payable and adept at fostering strong employee relations, I effectively led hiring and training initiatives, driving team performance and operational excellence. Strong communicator with a focus on quality assurance and problem resolution.
Overview
26
26
years of professional experience
Work History
Operations Support Manager
Avis Budget Group
08.2017 - 01.2026
- Coordinated daily administrative operations to ensure compliance with company policies and industry regulations.
- Provided support to Operations Managers by assisting with weekly reports, employee relations, timekeeping records and payroll.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained accurate records of workplace incidents and injuries, adhering to established government protocols for reporting.
- Executed accounts payable tasks, including invoice processing and reconciliation, to support financial accuracy and reporting.
- Served as primary point of contact for human resources inquiries to enhance employee relations.
- Facilitated resolution of customer complaints and analyzed feedback from surveys to enhance service quality.
Operations Manager
Avis Budget Group
11.1999 - 08.2017
- Streamlined daily operations to enhance service delivery and customer satisfaction.
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Led frequent quality assurance audits, identifying areas for improvement and ensuring adherence to quality benchmarks.
- Compiled and submitted weekly reports with precision and punctuality
Education
No Degree - Business Administration
Wright Business School
Oklahoma City, OK06-1989
High School Diploma -
Del City High School
Del City, Oklahoma05-1988
Skills
- Microsoft Office Suite
- Outlook
- Oracle
- ADP
- UKG Pro
- Workday
- Accounts payable
- Strong written and verbal communication skills
- Microsoft Teams
- Research and problem resolution skills
- Onboarding and training experience
Timeline
Operations Support Manager
Avis Budget Group
08.2017 - 01.2026
Operations Manager
Avis Budget Group
11.1999 - 08.2017
No Degree - Business Administration
Wright Business School
High School Diploma -
Del City High School