Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Julia Richter

Julia Richter

Brooklyn,NY

Summary

I am a motivated young professional with extensive experience across multiple fields. I began my career immediately after high school as a studio representative at New York Pilates, a renowned fitness studio. I was promoted to Community Impact Manager at NYP before starting university in 2020. Throughout my college career, I supported myself by bartending full-time. In May 2024, I graduated from Pace University with a bachelor's in psychology and a minor in criminal justice. I have a wide range of professional curiosities, including human psychology, health, fitness, and criminology.

Overview

8
8
years of professional experience

Work History

Bartender

Seventh Heaven Bar & Karaoke
09.2022 - Current
  • Developed a loyal clientele by consistently delivering fabulous service and engaging in friendly conversation.
  • Supervised and trained staff on preparing and delivering drinks, setting up the bar at the beginning of the shift, and closing at the end of the shift.
  • Skilled in mitigating high-pressure situations by serving high customer volumes during special events, nights, and weekends.
  • Managed the bar inventory and restocked supplies.
  • Developed firm conflict resolution and communication skills by resolving customer complaints.
  • Assisted in planning and hosting special and private events

Community Impact Manager

New York Pilates
01.2019 - 03.2020
  • Mentored and trained new studio representatives concerning the studio's daily procedures, upkeep, policies, and customer service practices.
  • Coordinated VIP and influencer private events to promote the studio.
  • Handled all communications with agents to book private sessions for celebrity clients.
  • Responsible for conducting live chat, email, phone, and in-person customer service operations.
  • Managed the inventory of supplies and merchandise across each of NYP's studio locations.
  • Managed the sales of merchandise, class packages, and memberships.
  • Worked daily between NYP's office HQ and commercial studios in Lower Manhattan.
  • Managed the studio's eCommerce system.

Lead Studio Representative

New York Pilates
09.2017 - 01.2019
  • Managed all studio daily operations, including opening and closing the studios.
  • Welcomed and checked in students at the front desk.
  • Effectively negotiated and closed the sales of class packages and memberships.
  • Answered all client questions and concerns in person and via the studio's email, live chat, and phone.
  • Trained new studio representatives and acted as the main contact person for all new team members' questions.
  • Enhanced the company's reputation by providing extraordinary customer service and support.

Education

Bachelor of Arts - Psychology

Pace University
New York, NY
05-2024

Skills

  • Client relations expertise
  • Strong multitasking
  • Complex problem solving
  • Luxury brand sales
  • Team-oriented and collaborative
  • Staff training and supervision
  • POS system and Excel proficiency
  • Inventory management

Timeline

Bartender

Seventh Heaven Bar & Karaoke
09.2022 - Current

Community Impact Manager

New York Pilates
01.2019 - 03.2020

Lead Studio Representative

New York Pilates
09.2017 - 01.2019

Bachelor of Arts - Psychology

Pace University

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