LA'COURTNEY MOORE
Conway,USA
Summary
Compassionate Patient Relations Coordinator experienced in managing patient services and improving healthcare outcomes. Achieved enhanced patient satisfaction through proactive communication, conflict resolution, and effective care coordination. Focused on fostering strong relationships with patients and healthcare professionals to support high-quality patient experiences.
Overview
1
1
Certification
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Patient Relations
Scotland County Health Department
Lauringburg, NC
01.2023 - Current
- Collaborated with patients, families, and healthcare providers to resolve concerns and enhance patient care experiences.
- Analyzed reports generated by EHR system to identify areas of improvement in patient relations processes.
- Updated policies and procedures related to patient relations activities on a regular basis.
- Prepared presentations on current trends in patient relations practices for staff members.
Manager
South Carolina Mobile Notary Services, LLC
Conway, SC
01.2022 - Current
- Supervised team of notaries to ensure compliance with legal regulations and standards.
- Managed scheduling and coordination of mobile notary appointments across various locations.
- Developed training materials for new staff on notary procedures and best practices.
- Verified signees during legal document signing to ensure compliance and authenticity.
Customer Service Representative
Ross Dress For Less
North Myrtle Beach, SC
01.2014 - Current
- Greeted customers at front desk to provide assistance and information. and answered questions.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on promotions and loyalty programs.
- Greeted customers at front desk to provide assistance and information. and answered questions.
- Maintained store cleanliness and organized merchandise displays, contributing to an inviting shopping environment.
- Collaborated with team members to improve customer service experience, fostering teamwork and consistency in service delivery.
- Trained new staff on customer service protocols and systems.
- Maintained store cleanliness and organized merchandise displays.
- Maintained merchandise presentation and store cleanliness.
Procurement Services Assistant Supervisor
McLeod Health
Dillon, SC
01.2017 - 01.2022
- Processed purchase orders and managed procurement records to ensure timely fulfillment of departmental needs.
- Managed communication between departments to ensure efficient service delivery.
- Assisted in coordinating daily operations and workflows for healthcare staff.
- Supported training programs for new employees on company policies and procedures.
Education
Biology Degree - Concentration in Genetics
Coastal Carolina University
Conway, SC 08.2025 - 09.2026
Associate in Arts Degree - Minor in Education
HORRY-GEORGETOWN TECHNICAL COLLEGE
Conway, SCAssociate in Science -
HORRY-GEORGETOWN TECHNICAL COLLEGE
Conway, SCHigh School Diploma -
DILLON HIGH SCHOOL
Dillon, SCSkills
- Patient relations expertise
- Patient advocacy
- Patient relations
- Patient care assessments
- Patient evaluation
- Patient interviews
- Patient triage coordination
- Patient care techniques
- Patient scheduling experience
- Patient Follow-up coordination
- Patient identity verification
- Health data analysis
- Clinical assessment
- Data interpretation
- Effective communication
- Team collaboration
- Customer service
- Client relationship development
- Manage client relationships
- Client relations expertise
- Client relations experience
- Relationships and rapport
- Visitor and customer relations
- Professional relationship building
- Effective working relationships
- Project management
- Time management
- Candidate management
- Patient assistance
- Interview patients
- Complex patient cases
- Inpatient consultation
- Microsoft Office Applications
- Outlook
- Oracle
- NCIDS
- Nc Track
- Crossroads
- Candidate management
- Patient chart organization
- Patient record maintenance
- Patient records
- Patient account Follow-up
- Complete patient forms
- Volunteer relations
- Productive relationships
- Client relations expertise
- Productive relationships
- Complete patient forms
- Relationship management
- Client relations experience
Certification
- National Society of Leadership
References
References available upon request.
Timeline
Biology Degree - Concentration in Genetics
Coastal Carolina University
08.2025 - 09.2026
Patient Relations
Scotland County Health Department
01.2023 - Current
Manager
South Carolina Mobile Notary Services, LLC
01.2022 - Current
Procurement Services Assistant Supervisor
McLeod Health
01.2017 - 01.2022
Customer Service Representative
Ross Dress For Less
01.2014 - Current
Associate in Arts Degree - Minor in Education
HORRY-GEORGETOWN TECHNICAL COLLEGE
Associate in Science -
HORRY-GEORGETOWN TECHNICAL COLLEGE
High School Diploma -
DILLON HIGH SCHOOL