Michael Barry
Chicago,IL
Summary
Dynamic professional with a proven track record in patient relations and customer service at the University of Kentucky Department of Nephrology. Expertise in Epic health records management and team collaboration led to enhanced patient satisfaction and streamlined clinic operations. Successfully trained new hires and initiated community outreach programs, contributing to overall departmental efficiency.
Overview
8
8
years of professional experience
Work History
Patient Relations
University of Kentucky Department of Nephrology
06.2023 - Current
- Addressed patient concerns professionally to enhance satisfaction.
- Processed incoming referrals from external facilities to ensure timely patient access to care.
- Scheduled appointments to optimize clinic workflow.
- Handled important patient information documents, including lab results and medical records, to maintain confidentiality and accuracy.
- Served as first point of contact for visitors entering clinic, fostering a welcoming environment.
- Developed onboarding programs for new hires to improve their integration into the team.
Public Health Intern
Global Vision International
Phang Nga, Thailand
03.2023 - Current
- Led first aid training programs to improve community safety awareness
- Coordinated with Royal Thai Navy on initiatives for community development
- Supported health clinics serving underserved communities
Patient Registration
University of Kentucky Medical Center
10.2019 - 02.2023
- Streamlined Epic health records management processes to improve data accuracy and accessibility.
- Maintained accurate fiscal reporting standards to support financial transparency and compliance.
- Trained new hires on operational procedures and company policies.
- Provided excellent customer service, contributing to increased client satisfaction and retention.
Volunteer
Growth International Volunteer Excursions
05.2018 - 05.2019
- Instructed English as a foreign language in Thailand and Tanzania.
- Engaged in sustainable development projects to promote community growth.
Education
Masters - Public Administration
University of Kentucky
Lexington03-2027
Bachelor of Arts - Political Science
University of Kentucky
Lexington, KY12-2018
Skills
- Microsoft Office and Excel proficiency
- Team collaboration
- Training and development
- Project management
- Customer service and support
- Community outreach
- Research and analysis
- Cultural competence
- Conflict resolution
- Public relations
Timeline
Patient Relations
University of Kentucky Department of Nephrology
06.2023 - Current
Public Health Intern
Global Vision International
03.2023 - Current
Patient Registration
University of Kentucky Medical Center
10.2019 - 02.2023
Volunteer
Growth International Volunteer Excursions
05.2018 - 05.2019
Masters - Public Administration
University of Kentucky
Bachelor of Arts - Political Science
University of Kentucky