Julia Riley
Granger,IN
Summary
Dynamic hospitality professional with a strong work ethic. Proven ability to cultivate relationships and resolve customer issues, while effectively multitasking in fast-paced environments. Excellent communication skills and knowledge of beer, wine and spirits.
Overview
25
25
years of professional experience
Work History
Server/Bartender/Manager on Duty
Ironhand Wine Bar
06.2018 - 11.2025
- Cultivated warm relationships with regular customers and coworkers.
- Worked with POS system to seat guests, place orders, manage bills, etc.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender/Manager
The Beer Bistro
09.2006 - 09.2015
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Catering Sales Manager
Levy Restaurants
08.2000 - 08.2006
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Developed and implemented improved marketing initiatives to drive revenue.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
Education
Associate of Science - Hospitality Management
Parkland College
Champaign, ILSkills
- Hospitality service expertise
- Multitasking and organization
- Calm demeanor
- Wine service
- Beverage preparation
- Guest engagement
Timeline
Server/Bartender/Manager on Duty
Ironhand Wine Bar
06.2018 - 11.2025
Server/Bartender/Manager
The Beer Bistro
09.2006 - 09.2015
Catering Sales Manager
Levy Restaurants
08.2000 - 08.2006
Associate of Science - Hospitality Management
Parkland College