Summary
Overview
Work History
Skills
Timeline
Generic

BRANDI QUESENBERRY

FLOWERY BRANCH,GA

Summary


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

23
23
years of professional experience

Work History

SERVER/BARTENDER/Manager on Duty

FISHTALES LAKESIDE GRILLE
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Server

WILD WING CAFE
11.2020 - 02.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Communications Manager

FULTON COUNTY
01.2002 - 09.2021
  • Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
  • Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
  • Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
  • Optimized dispatcher workflows through data-driven analysis, allowing for more effective management of high-pressure situations.
  • Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
  • Enhanced overall public safety by developing and implementing policies that promoted efficient response to emergency calls and critical incidents.
  • Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Skills

  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • High-volume dining
  • Service prioritization
  • Food safety practices
  • Allergy awareness
  • Item promotion
  • Menu presentation
  • Point of sale (POS) system operations

Timeline

SERVER/BARTENDER/Manager on Duty

FISHTALES LAKESIDE GRILLE
02.2022 - Current

Server

WILD WING CAFE
11.2020 - 02.2022

Communications Manager

FULTON COUNTY
01.2002 - 09.2021

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BRANDI QUESENBERRY