JULIA RODRÍGUEZ

Greeted guests upon arrival and escorted them to their tables.

• Maintained accurate records of reservations and wait times.
• Trained new staff on proper hosting procedures and policies.
• Ensured that the dining room was always clean, organized, and presentable.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• ran food and helped servers with any drinks and food they needed help with to ensure restaurant was running smooth

• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• packed and bagged orders
• answered phone call and placed to go orders
• Accurately recorded orders on cash register and point-of-sale system.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Built relationships with customers to encourage repeat business.
• Maintained up-to-date knowledge of store merchandise and policies.
• Organized stockroom shelves according to size, color or style.
• Upsold additional items based on customer interests and needs.
• Developed promotional strategies to increase sales volume.
• Maintained cleanliness of store environment including floors, windows, displays.
• Collaborated with management teams to develop innovative marketing strategies.
• Helped customers find specific products, answered questions and offered product advice.