Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Excellent at multitasking and maintaining patience even in a fast paced environment.
Hi, I’m
Julia Roof
Springfield,IL
Summary
Overview
7
years of professional experience
Work History
Alexanders Steakhouse
Server
10.2021 - Current
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Homeplate Bar And Grill
Bartender
06.2022 - 04.2023
Job overview
- Completed requisitions to maintain required stock par levels.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Corner Pub And Grill
Server
06.2020 - 10.2021
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
Osaka Japanese Steakhouse
Assistant Manager
10.2018 - 07.2020
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Tillys Retail Company
Assistant Store Manager
01.2017 - 10.2018
Job overview
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Trained and managed associates in customer service and sales techniques.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Managed scheduling for store shifts to accomplish proper staffing.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
Journeys Shoes
Co Store Manager
07.2016 - 01.2017
Job overview
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Trained and managed associates in customer service and sales techniques.
- Audited store operations and records under management direction and resolved discrepancies.
- Supported senior management in implementing and upholding store policies and procedures.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized store displays and appearance via strategic merchandising.
- Assisted store manager in meeting standards for customer service and quality.
Skills
- Waiting Tables
- Cash Handling
- Guest Satisfaction
- Warm and Friendly
- Patron Rapport
- Records Organization and Management
- Assignment Delegation
- Financial Projections
- Goal Attainment
- Mathematical Calculation and Reasoning
- Balancing Daily Deposits
Timeline
Bartender
Homeplate Bar And Grill
06.2022 - 04.2023
Server
Alexanders Steakhouse
10.2021 - Current
Server
Corner Pub And Grill
06.2020 - 10.2021
Assistant Manager
Osaka Japanese Steakhouse
10.2018 - 07.2020
Assistant Store Manager
Tillys Retail Company
01.2017 - 10.2018
Co Store Manager
Journeys Shoes
07.2016 - 01.2017
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