Emma Long
Boca Raton
Summary
Dynamic and results-driven professional with extensive experience as Head Hostess at J Alexanders, excelling in guest relations and reservation management. Proven ability to enhance dining experiences through exceptional communication and strong leadership, effectively coordinating large events and training staff to uphold service excellence.
Overview
3
3
years of professional experience
Work History
Head Hostess
J Alexanders
10.2024 - 09.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating seating arrangements efficiently.
- Assisted in training new staff on service protocols and standards.
- Communicated with kitchen and waitstaff to optimize guest experience.
- Buss and reset tables fast and efficiently
- Handled guest inquiries and resolved concerns promptly.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Camp Counselor
Sunrise Park Elementary School
02.2024 - 08.2024
- Supervised daily activities, ensuring a safe and engaging environment for campers.
- Developed and implemented creative lesson plans tailored to diverse age groups.
- Facilitated team-building exercises, promoting collaboration and communication among campers.
- Assisted in organizing special events, enhancing overall camp experience for participants.
- Monitored camper behavior, providing guidance to resolve conflicts effectively.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Gymnastics Coach
Gymnastics Plus
03.2023 - 01.2024
- Monitored athlete performance to ensure adherence to safety protocols.
- Provided one-on-one coaching to enhance individual techniques and skills.
- Organized and led team practices, fostering collaboration and teamwork.
- Evaluated athletes' progress, offering constructive feedback for improvement.
- Conducted assessments to identify areas of strength and improvement in athletes.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
Education
Bachelor of Science - Psychology
Palm Beach State College
Boca Raton, FL05-2028
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Guest relations
- Dining area maintenance
- Greeting and seating
- Dining room management
- Reservation management
- Reservation planning
- Table assignment
- Strong leadership
- Phone etiquette
Timeline
Head Hostess
J Alexanders
10.2024 - 09.2025
Camp Counselor
Sunrise Park Elementary School
02.2024 - 08.2024
Gymnastics Coach
Gymnastics Plus
03.2023 - 01.2024
Bachelor of Science - Psychology
Palm Beach State College