Julia Sassower
New Hartford,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard Manager
Woodberry Hills Swim Club
05.2021 - 08.2023
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
Cook
Vine & Fig Wine Bistro
10.2022 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Waitress/Cook
Lake Delta Yacht Club
05.2022 - 10.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
No Degree - Undeclared
Syracuse University
Syracuse, NY05.2027
High School Diploma -
New Hartford Senior High School
New Hartford, NY06.2023
Skills
- Customer Satisfaction
- Lifeguard Procedures
- Constructive Feedback
- Cleanliness Standards
- Regulatory Compliance
Certification
- Certified AED/First Aid/CPR, American Red Cross
- Certified Lifeguard, American Red Cross
Social Media Marketing
As a hobby, I took it upon myself to create an Instagram profile for the country club I belong to in order to draw in membership as many prospective members are active users of various social media platforms.
Timeline
Cook
Vine & Fig Wine Bistro
10.2022 - 12.2022
Waitress/Cook
Lake Delta Yacht Club
05.2022 - 10.2022
Lifeguard Manager
Woodberry Hills Swim Club
05.2021 - 08.2023
No Degree - Undeclared
Syracuse University
High School Diploma -
New Hartford Senior High School
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