Julia Scaltrito
Attleboro,MA
Summary
Highly organized Front Desk Personnel employee with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Personnel
Colonel Blackinton Inn
Attleboro, MA
05.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Leveraged technology and social media to better reach and communicate with guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
No Degree - Liberal Arts And General Studies
Bridgewater State University
Bridgewater, MAHigh School Diploma -
Attleboro High School
Attleboro, MA05.2021
Skills
- Telephone Etiquette
- Front Desk Operations
- Customer Complaint Resolution
- Computer Proficiency
- Positive Attitude and Energetic
- Learning Strategies
- Issue and Conflict Resolution
Timeline
Front Desk Personnel
Colonel Blackinton Inn
05.2018 - Current
No Degree - Liberal Arts And General Studies
Bridgewater State University
High School Diploma -
Attleboro High School
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