Julia Schubbe
Hamburg,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Costume Coordinator
Rocking Horse Productions
Williamsville, NY
06.2025 - Current
- Facilitated seamless transitions between scenes by prepping costumes backstage during performances.
- Monitored ongoing wear-and-tear of costumes and proactively addressed any necessary repairs or replacements.
- Conducted research on historical periods and styles as needed, ensuring authentic representation in costumes created for period pieces.
- Addressed any last-minute wardrobe malfunctions or adjustments promptly, preventing delays in showtimes or rehearsals.
- Assisted actors with quick changes, enabling smooth scene transitions without disruption to the stage performance.
- Developed cost-effective sourcing strategies for costume materials, maintaining high-quality standards within budget constraints.
- Collaborated closely with directors and designers to understand their vision, translating it into tangible costume pieces.
- Managed costume inventory for easy access, resulting in efficient rehearsal and performance processes.
- Developed creative solutions for unique character looks using available resources while adhering to design concepts provided by the director or designer.
Home Decor and Paint Sales Associate
Lowes Home Improvment
Hamburg, NY
05.2025 - Current
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Conducted regular inventory checks, ensuring optimal stock levels and minimizing discrepancies.
- Organized and maintained a clean, visually appealing store environment.
- Worked closely with management to resolve problems efficiently.
- Addressed customer concerns promptly, maintaining strong relationships and fostering trust with clients.
- Balanced multiple responsibilities simultaneously while providing exceptional service to customers, demonstrating strong time management skills.
- Assisted customers in selecting the right products for their projects, resulting in high satisfaction rates.
- Enhanced workplace culture by fostering open communication among team members and promoting a positive attitude toward work goals.
- Provided exceptional services and pleasant shopping experiences to retail customers, building customer loyalty and retention
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Theater Actor
Geva Theatre Center
Rochester, NY
10.2024 - 12.2024
- Collaborated closely with directors, playwrights, and fellow actors to create memorable theatrical experiences for viewers.
- Demonstrated versatility by successfully tackling roles outside of personal comfort zone or typecast expectations.
- Adapted quickly to directorial feedback, implementing changes on-the-spot during rehearsals and live performances.
- Developed strong relationships with fellow cast members, fostering a positive environment for effective teamwork and collaboration.
Customer Service Representative and Cashier
Lowes Home Improvment
Hamburg, NY And Rochester, NY
01.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Summer Camp Counselor
Empower Camp
Penn Yan, NY
2022 - 2024
- Worked with young girls ages 11-16 from different backgrounds, cultures, and beliefs to spark growth, personal transformation and self encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Led groups safely through variety of camp activities and games all based around self encouragement and the camp motto of "igniting your inner power"
- Supported children by actively listening and offering encouragement, acting as a positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Facilitated conflict resolution between campers when necessary, promoting healthy communication skills within the group dynamic.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Managed camp's social media accounts, increasing visibility for parents and attracting more registrations for future sessions.
Props and Costume Shop Intern
Geva Theatre Center
Rochester, NY
09.2023 - 12.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Server/Restaurant Cashier
Two Scoops Ice Cream
Hamburg, NY
05.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Served food promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining and work areas clean.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Arts - Theatre
SUNY Brockport
Brockport, NY05-2025
High School Diploma -
Frontier Central High School
Hamburg, NY06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Reliable and responsible
- Adaptability and flexibility
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Attention to detail
- Goal-oriented mindset
- Safety protocols adherence
- Social media marketing
- Public speaking
- Brand awareness
- Product knowledge expertise
Timeline
Costume Coordinator
Rocking Horse Productions
06.2025 - Current
Home Decor and Paint Sales Associate
Lowes Home Improvment
05.2025 - Current
Theater Actor
Geva Theatre Center
10.2024 - 12.2024
Props and Costume Shop Intern
Geva Theatre Center
09.2023 - 12.2023
Customer Service Representative and Cashier
Lowes Home Improvment
01.2021 - 08.2024
Server/Restaurant Cashier
Two Scoops Ice Cream
05.2019 - 10.2020
Summer Camp Counselor
Empower Camp
2022 - 2024
Bachelor of Arts - Theatre
SUNY Brockport
High School Diploma -
Frontier Central High School