Julia Scott
Syracuse,New York
Summary
Seasoned and motivated sales manager with more than 17 years of experience in a fast paced high volume sales environment. Excellent customer service and sales skills. Proven track record of achieving exceptional results in top line sales and profitability.
Overview
18
18
years of professional experience
Work History
Account Executive
BHG Financial
09.2021 - Current
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Streamlined workflow processes for increased productivity within the team while maintaining high quality output.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Inbound Sales Representative
Charter Communications, Time Warner Cable
08.2018 - 09.2021
- Reached the highest sales achievement within the company by winning Spectrum Elite Award for 2020
- Maintained strong relationships with customers from introduction to closing
- Displayed strong telephone etiquette, effectively handling difficult calls
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Consistently met sales targets and call handling quotas
- Built strong relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Achieved high sales percentage with consultative, value-focused customer service approach
Store Manager
Signet Jewelers
11.2005 - 07.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Onondaga Community College
Syracuse, NYSkills
- Ability to multi task in a fast paced work environment
- Ability to adapt as the business changes
- Energetic, hard-working team member who is recognized for demonstrating the desire for additional responsibility
- Excellent work ethic and follow up skills
- Team collaboration
- Problem solving
- Sales quota achievements
- Relationship building
Accomplishments
Presidents Club - Signet Jewelers
Elite Sales Club - Charter Communications
Runner Award - BHG Financial
Timeline
Account Executive
BHG Financial
09.2021 - Current
Inbound Sales Representative
Charter Communications, Time Warner Cable
08.2018 - 09.2021
Store Manager
Signet Jewelers
11.2005 - 07.2018
High School Diploma -
Onondaga Community College