Julia Sharp-Silva
Fort Myers,FL
Summary
Dynamic sales associate with proven expertise at Janie and Jack, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and conflict resolution, I consistently fostered repeat business and optimized sales through suggestive techniques, contributing to a welcoming store environment and a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Sale Associate
Janie and Jack
10.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds following store policy.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
Chemistry Lab Assistant
Flordia Gulf Coast University
08.2021 - 11.2022
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Collaborated with team members on various projects, resulting in timely completion of experiments.
- Enhanced lab safety by conducting regular equipment checks and implementing updated protocols.
- Optimized chemical inventory management, reducing waste and lowering overall costs.
- Prepared lab for experiments using chemistry knowledge and instructional information.
- Organized instructional materials, facilities and solutions for experiments.
- Restocked laboratory workstations and sterilized surfaces, maintaining readiness for project requirements.
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Handled nitric acid, sulfuric acid, and hydrofluoric acid, adhering to strict safety protocols.
- Efficiently organized and maintained equipment to keep the laboratory productive and safe.
Education
Bachelor of Science - Biology
Florida Gulf Coast University
Fort Myers, FL05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Cash handling
- Money handling
- Client service
- Conflict resolution
- Sales expertise
- Listening skills
- Problem-solving
Timeline
Sale Associate
Janie and Jack
10.2023 - 06.2024
Chemistry Lab Assistant
Flordia Gulf Coast University
08.2021 - 11.2022
Bachelor of Science - Biology
Florida Gulf Coast University
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