Julia Smith
Southaven,MS
Summary
Experienced professional focused on meeting or exceeding objectives seeking Human Resources Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Recently received the SHRM-CP as a HR Professional.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Leader
Kroger
Southaven, Mississippi
05.2022 - Current
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
District Human Resources Leader
Kroger
Memphis, TN
05.2021 - 05.2022
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for over 2,000 employees.
- Tracked and reported metrics to identify trends and establish goals to meet business needs.
- Oversaw HR needs for approximately 2,000-employee operation across 14 locations.
Associate Relations Specialist
Kroger
Memphis, TN
12.2019 - 05.2021
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Served as a liaison between store management and associates during the grievance dispute procedure process to settle grievances
- Conducted investigations and wrote EEO statements for any EEO complaints within the division
- Assisted with contract negotiations in reviewing market data to propose contract changes for the benefit of the company and the associates
Total Rewards Specialist
Kroger
Memphis, TN
04.2018 - 12.2019
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
- Administered health benefits to approximately 12,000+ associates within the division.
- Responsible for educating and administering benefits such as paid time off, leaves of absences, tuition reimbursement, and employee assistance programs.
Division Senior HR Field Trainer
Kroger
Memphis, TN
07.2013 - 04.2018
- Trained and mentored all new to company and internal management trainees hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of retail grocery company and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in improved retention.
- Certified facilitator of several leadership workshops
Education
Bachelor of Arts - Psychology
University of Memphis
Memphis, TNSkills
- Reading Comprehension
- Merchandise Recommendations
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Performance Management Systems
- Training Needs Analysis
- Negotiation Tactics
- Exit Interviews and Processes
- Hiring Trends and Analysis
- Administering Disciplinary Procedures
- Compensation and Benefits Administration
Certification
- SHRM-CP, - February 2022 Expires August 2025
- Certified Food Safety Manager Certificate # 21403367 Expires November 2022
Timeline
Store Leader
Kroger
05.2022 - Current
District Human Resources Leader
Kroger
05.2021 - 05.2022
Associate Relations Specialist
Kroger
12.2019 - 05.2021
Total Rewards Specialist
Kroger
04.2018 - 12.2019
Division Senior HR Field Trainer
Kroger
07.2013 - 04.2018
Bachelor of Arts - Psychology
University of Memphis
Similar Profiles
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Bobby IbezunmaBobby Ibezunma
Dairy Clerk- Lead at KrogerDairy Clerk- Lead at Kroger
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger
Kelin YostKelin Yost
Overnight Stocker at KrogerOvernight Stocker at Kroger
Macon MooreMacon Moore
Law Enforcement/ Military Sales at Pinnacle AmmunitionLaw Enforcement/ Military Sales at Pinnacle Ammunition