Detail-oriented investigative professional with experience in case investigation, records management, risk assessment, and interagency collaboration. Skilled in analyzing sensitive information, maintaining confidential records, conducting research, and producing accurate documentation to support informed decision-making. Recognized for strong analytical abilities, sound judgment, and effective communication in fast-paced, high-confidentiality environments.
Overview
8
8
years of professional experience
Work History
CASEWORKER II
Cumberland County - Children & Youth Services
Carlisle, Pennsylvania
11.2025 - 06.2026
Investigating child abuse and neglect allegations, conducting ongoing risk and safety assessments, and collaborating with law enforcement.
Managing complex child welfare cases by assessing child safety, coordinating community resources, and developing individualized service plans to support and protect children and families.
Collaborating with service providers, and implemented strength-based plans to address family needs and improve outcomes.
Providing comprehensive case management services, including home visits, service coordination, and advocacy, ensuring child safety and compliance with regulatory standards.
Ensuring accurate documentation by electronically documenting all contacts made throughout each case.
Collaborated with multidisciplinary teams to address complex family issues effectively.
CIVILIAN SUPPORT STAFF I
Hampden Township Police Department
Mechanicsburg
02.2023 - 11.2025
Providing first point of contact for caller or in-person inquiries and complaints. Directing them appropriately using professionalism, patience, and empathy, while fostering positive relationships between the community and police.
Dispatching police calls and maintaining proper radio procedure in accordance with the Cumberland County 9-1-1 Communication SOP.
Assisting in maintenance of department records management system including criminal case files, juvenile files, arrest files, house checks, special needs resident registry, and false alarm violations.
Obtaining proficiency in JNET, CNET, TraCS, PowerDMS, and PD Evidence.
Entering and retrieving police data, as well as crime crime/incident analysis and statistics.
Tracking and maintaining warrants presented to the police department from the Magisterial District Judge.
CHILD CARE WORKER
Ryan Daycare Services
Mechanicsburg
03.2022 - 01.2023
Observing children throughout the day to ensure their comfort and safety.
Offering food and ensuring proper hygiene, including changing diapers accordingly.
Fostering an environment where the children were able to learn social etiquette.
Reporting to parents about daily activities and developments in their children.
SECURITY OFFICER
KRE
Mechanicsburg
01.2021 - 03.2022
Making scheduled patrols via security vehicle and foot while scanning checkpoints around the campus to confirm areas were secure.
Providing first responder services as needed.
Escorting EMTs, Police, and the Fire Department when emergencies arose.
Performing wellness checks on residents in suspected need.
Responding to maintenance issues and contacting on-call maintenance staff accordingly.
Staying vigilant for anything that may be out of place and being attentive to anyone who may need help.
CAREGIVER
Angels On Call
Lemoyne
02.2018 - 12.2020
Medication reminders and management.
Transportation to appointments and grocery shopping.
Monitoring changes in cognition and mobility.
Safe mobility assistance and transfers.
Fall risk assessment and assistance with fall prevention.
Personal care assistance for toileting and bathing.