Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Velasquez

San Antonio,TX

Summary

Dedicated and versatile Air Force Staff Sergeant with five years of experience as a dental laboratory technician, blending technical expertise with strong leadership, organizational, and communication abilities. Proven track record of developing and mentoring junior Airman, coordinating programs that enhance morale and productivity and ensuring compliance with safety and hazardous material protocols. Experience is supporting commanders and senior leaders though administrative duties and contributing to mission success through cross functional collaboration. Currently pursuing a Bachelor's Health Administration to expand expertise in healthcare leadership and management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Staff Sergeant/Dental Laboratory Technician

Department of Defense
10.2020 - Current


  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained personnel records and updated internal databases to support document management.
  • Devised and implemented processes and procedures to streamline operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Maintained inspection-ready manifest documentation for review by supervisor.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.

Receptionist

Bexar County Criminal District Attorney’s Office
01.2019 - 10.2020
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Assisted attorneys with case organization and administrative tasks.

Cashier

HEB Grocery Store
08.2018 - 12.2019
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Customer Service Email Specialist

Rackspace Managed Hosting
01.2017 - 04.2018
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.


Education

Associate of Applied Science - Dental Laboratory Technology

Community College of The Air Force
Montgomery, AL
06-2022

Bachelor of Science - Health Administration

The University of Texas At San Antonio
San Antonio, TX
06-2027

Skills

  • Public speaking

  • Office correspondence

  • Presentation creation

  • Record preparation

  • Customer service

  • Digital file management

  • Hand-eye coordination

  • Quality control analysis

  • Supervision and leadership

  • First Aid/CPR

Certification

  • Basic Life Support Certification / Feb 2027
  • Certified Dental Laboratory, Fixed Element

Timeline

Staff Sergeant/Dental Laboratory Technician

Department of Defense
10.2020 - Current

Receptionist

Bexar County Criminal District Attorney’s Office
01.2019 - 10.2020

Cashier

HEB Grocery Store
08.2018 - 12.2019

Customer Service Email Specialist

Rackspace Managed Hosting
01.2017 - 04.2018

Associate of Applied Science - Dental Laboratory Technology

Community College of The Air Force

Bachelor of Science - Health Administration

The University of Texas At San Antonio

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Julia Velasquez