Julia Volpe
Weston,WI
Summary
I am a detail-oriented team player with strong interpersonal skills. In the past I was a personal trainer as well as a snowboard and ski instructor, and I helped people of all ages and abilities work toward achieving their individual goals. I am adaptable and observant, and after working in customer service for over 18 years I have learned how to interact with many different types of people and handle unpredictable situations.
Overview
19
19
years of professional experience
Work History
Store Assistant
51 Sport Shop/ North American Propeller
Schofield, WI
06.2005 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Completed paperwork, filing, and other tasks that were given.
- Received incoming product deliveries.
- Provided exceptional customer service both by phone and in person.
- Made sure that each customer felt welcome and appreciated.
- Delivered finished products to clients while establishing positive relationships further bettering the companies reputation.
- Maintained a clean and organized environment.
- Helped answer customer questions and or directed them to the person who could.
Welcome Center Staff Member
Aspirus YMCA
Weston, WI
07.2010 - 04.2015
- Established positive relationships with members and helped maintain a safe and inviting atmosphere.
- Was consistent, reliable and approachable and greeted everyone with a smile.
- Provided incoming visitors and guests with friendly and knowledgeable service.
- Restocked employee and guest supplies.
- Directed individuals to desired locations and offered relevant details.
- Signed members and guests up for programs and memberships
- Worked alone as well as part of a team.
- Instructed members and guests on proper usage of equipment to ensure a safe environment.
Snowboard/ Ski Instructor
Granite Peak
Wausau, WI
10.2010 - 03.2012
- Provided detailed instructions and demonstrations to help people of all ages learn the skills of snowboarding.
- Adapted to best help each individuals needs and abilities.
- Created a positive and safe learning experience.
- Assited children with ski lessons in a fun, encouraging, and safe environment.
Education
Bachelors Of Science - Kinesiology- Sport Performance
University of Wisconsin Eau Claire
Eau Claire, WI05.2010
Associates - Liberal Arts And Sciences
University of Wisconsin Marathon County
Wausau, WI05.2007
Skills
- Strong Communication and Interpersonal Skills
- Ability to Lift over 40 Pounds
- Positive Engagement
- Group and Individual Instruction
- Detail oriented
- Positive, caring, and engaging personality
- Dependable
- Ability to adapt
- Collaborates well with others
- Fast learner
Timeline
Snowboard/ Ski Instructor
Granite Peak
10.2010 - 03.2012
Welcome Center Staff Member
Aspirus YMCA
07.2010 - 04.2015
Store Assistant
51 Sport Shop/ North American Propeller
06.2005 - 12.2023
Bachelors Of Science - Kinesiology- Sport Performance
University of Wisconsin Eau Claire
Associates - Liberal Arts And Sciences
University of Wisconsin Marathon County