Julia Wardell
Customer Service Representative
Garden City,ID
Summary
Dedicated customer service professional with experience working directly with clients in busy, customer-focused environments. Strong communication, organization, and problem-solving skills, with a passion for providing excellent care and service. Known for building trust with clients, handling concerns professionally, and creating positive experiences for both customers and their pets.
Overview
7
7
years of professional experience
5
5
Certifications
2
2
Languages
Work History
CSR -Vet Assistant- Dog and Cat Groomer
Healthy Pet Hospital and Grooming
10.2022 - 02.2026
- Proficient in Avimark, IDEXX requisition center, Trupanion portal, and Only cremations portal
- Assisted customers with a warm and professional attitude
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Booked appointments, familiar with knowing how to book surgeries vs. exams, deposits, instructions prior to appointments etc.
- Monitored claims and physician-related services
- Communicated with other hospitals, pharmacies and doctors in a timely and professional fashion not limited to phone, email, and fax
- Maintained customer satisfaction while upholding hospital standards
- Extubating and recovering patients post-surgery, surgical monitoring during surgery
- Understood euthanasia protocols, assisted in euthanasias, able to handle sensitive topics and conversations
- Dealt with boarding calendars and feeding, walking, and dispensing medications to boarding animals
- Administered injections, restrained for exams, educated pet parents on medications and treatments
- Groomed dogs who are sedated, aggressive, seniors, special needs, etc.
- Cat grooming both without medication, with oral sedatives and full sedation
Pet Stylist/Groomer
Petco
06.2024 - 01.2026
- Safely handled aggressive or difficult-to-groom dogs using behavior modification strategies learned through extensive training
- Demonstrated excellent time management skills by completing multiple groomings within scheduled timeframes without compromising quality
- Advised clients on appropriate at-home maintenance between grooming appointments including brushing techniques specific to their dog's coat type
- Maintained cleanliness and organization in the grooming area, adhering to strict sanitation protocols for the health of both pets and staff members
- Utilized specialized tools and equipment to safely trim nails, clean ears, and maintain proper hygiene for dogs
- Performed bathing, brushing, and styling techniques based on individual breed standards and client preferences
- Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention
Front Desk Receptionist
MassageLuXe
01.2022 - 06.2022
- Using professionalism, customer service skills, math skills, and scheduling
- Sell memberships as well as gift card promotions
- Maintaining a clean and safe environment
- Training new employees and keeping coworkers up to date on training
- Handling cash as well as a pos system
- Scheduling and understanding the specific software needed
- Basic administrative skills
Swim Coach
Australian Swim School
05.2020 - 08.2021
- Teaching children how to maintain water safety
- Instruction on various techniques for swimming
- Train children for competitive swimming clubs and teams
- Give constructive criticism and encouragement
- Build relationships with families
- Maintain a safe and fun learning environment
- Being knowledgeable about students' individualized needs and limitations
Executive Assistant
Art Academics
05.2019 - 10.2019
- Inventory of supplies
- Assistance in gallery openings
- Basic skills in Photoshop, Microsoft office and other administrative software
- Moving inventory
- Organizing
- Maintaining communication with colleagues and clientele
Event Coordinator
MeoowzResQ
09.2018 - 07.2019
- Maintaining safety while working with animals
- Communicating with fosters about individual animal needs
- Advising prospective owners on animal care
- Reviewed applications for prospective owners to ensure suitable matches
- Compiled daily reports summarizing activities and observations.
- Executed cleaning tasks and organized workspaces for efficiency.
- Communicating with other locations
- Managing and training volunteers
- Maintaining a pleasant work environment
Education
High school diploma - Gen Ed
Unity Middle College High School
Orange, CA06-2020
Bachelor of Science - Biology
Boise State University
Boise, ID 05.2001 -
Skills
- Veterinary experience
- Veterinary and Medical terminology
- Animal handling
- Animal care
- Medical records
- Data entry
- Case management
- Customer service
- Team collaboration
- Critical thinking
Certification
CPR Certification
Timeline
Pet Stylist/Groomer
Petco
06.2024 - 01.2026
CSR -Vet Assistant- Dog and Cat Groomer
Healthy Pet Hospital and Grooming
10.2022 - 02.2026
Front Desk Receptionist
MassageLuXe
01.2022 - 06.2022
Swim Coach
Australian Swim School
05.2020 - 08.2021
Executive Assistant
Art Academics
05.2019 - 10.2019
Event Coordinator
MeoowzResQ
09.2018 - 07.2019
Bachelor of Science - Biology
Boise State University
05.2001 -
High school diploma - Gen Ed
Unity Middle College High School
Additional Information
Authorized to work in the US for any employer