Julia Weinman

Retail Sales Key Holder

Pet's Warehouse

09.2021 - Current

Increased customer satisfaction by providing personalized assistance and recommendations.
Developed strong relationships with customers, fostering loyalty and repeat business.
Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
Trained new team members on store procedures, policies, and sales techniques for consistent performance.
Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
Improved overall store organization by consistently implementing proper merchandise stocking techniques.
Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.
Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
Trained and supervised new employees to apply best practices in customer service and store operations.
Streamlined opening and closing procedures as integral member of store staff.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.+
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.