Riley O'Donnell
Austin
Summary
Results-driven professional with a strong background in retail operations and customer engagement. Skilled in training new staff, managing cash transactions, and implementing promotional strategies to drive sales. Committed to fostering a collaborative team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Key Holder
GameStop
02.2025 - Current
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Trained new team members on store procedures, policies, and sales techniques for consistent performance.
- Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
Sales Associate
Andino's Gelato
05.2024 - 01.2025
- Assisted customers in selecting gelato flavors, enhancing overall guest experience.
- Maintained cleanliness and organization of gelato display area to attract customers.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Educated customers on ingredients and allergen information, ensuring informed choices.
- Collaborated with team members to manage inventory levels and restock products as needed.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Adapted to fast-paced work environment while consistently delivering high-quality service.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor's - Business Administration And Management
Austin Community College
Austin, TX08-2027
High School Diploma -
David Crockett Early Colloge Highschool
Austin TX05-2025
Skills
- POS system operation
- Cash handling proficiency
- Loss prevention strategies
- Customer service management
- Training and mentoring
- Adaptability and flexibility
- Analytical thinking
- Inventory monitoring
- Store maintenance
- Sales quotas
- Opening and closing coordination
- Teamwork and collaboration
- Multitasking and prioritizing
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
Certification
- Licensed Apprentice Electrician
Timeline
Retail Sales Key Holder
GameStop
02.2025 - Current
Sales Associate
Andino's Gelato
05.2024 - 01.2025
Bachelor's - Business Administration And Management
Austin Community College
High School Diploma -
David Crockett Early Colloge Highschool