- Enjoying the art of baking and pastry-making, experimenting with recipes
- Music
- Cooking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- DIY and Home Improvement
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
- Reading
Julia Wermuth
Fort Myers
Overview
7
7
years of professional experience
Work History
Patient Intake Coordinator
Radiology Regional Center
Fort Myers, FL
10.2023 - Current
- Coordinated patient intake processes to ensure efficient workflow and timely service delivery.
- Managed appointment scheduling using electronic health record systems for optimal patient flow.
- Assisted patients with insurance verification and resolved discrepancies to facilitate smooth admissions.
- Trained new staff on intake procedures and best practices to enhance team performance.
- Collaborated with medical staff to streamline communication and improve patient experience during visits.
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
- Led initiatives to maintain compliance with healthcare regulations and standards in patient data handling.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Enhanced patient experience by developing welcoming and informative intake procedure.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Maintained up-to-date knowledge of healthcare regulations, ensuring intake process remained compliant.
- Improved team efficiency with implementation of digital record-keeping systems.
- Coordinated with healthcare professionals to facilitate timely patient care, improving patient outcomes.
- Reduced patient anxiety with effective communication and compassionate service.
- Supported departmental goals by collaborating closely with administrative staff on various projects aimed at enhancing the overall effectiveness of patient services.
- Implemented feedback loop with medical staff to continuously improve intake process based on direct observations and patient feedback.
- Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.
- Adapted quickly to new healthcare protocols, maintaining high standards of patient care during changes.
- Assisted in training of new staff members on patient intake protocols, contributing to cohesive team environment.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient information at all times.
Restaurant Hostess
Perkins Restaurant & Bakery
Lehigh Acres, FL
09.2021 - 05.2024
- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation system, optimizing seating arrangements for efficiency and guest satisfaction.
- Collaborated with kitchen and wait staff to streamline service flow during peak hours.
- Trained new host staff on best practices for customer engagement and restaurant protocols.
- Implemented feedback mechanisms to enhance guest interactions and address concerns proactively.
- Developed strategies to improve wait times by coordinating with service teams effectively.
- Oversaw daily operations, maintaining cleanliness and organization of front-of-house areas.
- Enhanced customer loyalty through personalized greetings and attentive service adjustments.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Sales Receptionist
Leals Tires & Custom Wheels
Fort Myers, FL
08.2019 - 10.2023
- Managed customer inquiries and provided exceptional service to enhance client satisfaction.
- Coordinated appointment scheduling for tire installations and custom wheel services.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained organized reception area, ensuring a welcoming environment for customers.
- Assisted in inventory management by tracking stock levels of tires and accessories.
- Developed and maintained positive relationships with vendors to support product availability.
- Trained new staff on reception protocols and customer service standards.
- Collaborated with sales team to streamline communication between departments for improved operations.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
- Assisted in achieving sales targets by accurately tracking leads and maintaining organized records.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
Education
Associate of Science - Nursing
Florida SouthWestern State College
Fort Myers, FL12-2029
High School Diploma -
Riverdale Highschool
Fort Myers, FL04-2023
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Healthcare industry
- Multi-line phone systems
- Charting and clinical documentation
- Confidentiality
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Decision-making
- Phone and email etiquette
- Microsoft office
- Handling complaints
- Task prioritization
- Coaching and mentoring
- Conflict resolution
- Professionalism
- Staff training
Interests
Timeline
Patient Intake Coordinator
Radiology Regional Center
10.2023 - Current
Restaurant Hostess
Perkins Restaurant & Bakery
09.2021 - 05.2024
Sales Receptionist
Leals Tires & Custom Wheels
08.2019 - 10.2023
Associate of Science - Nursing
Florida SouthWestern State College
High School Diploma -
Riverdale Highschool