Tibitha Witherspoon
Mesquite,TX
Summary
Dynamic Patient Intake Coordinator with a proven track record at Mind Path Health, enhancing patient engagement through streamlined scheduling and education programs. Skilled in insurance verification and maintaining confidentiality, I excel in problem-solving and teamwork, ensuring timely access to care and improved health outcomes for patients.
Experienced with patient intake procedures and administrative support. Utilizes effective communication and organizational skills to ensure smooth patient onboarding. Track record of maintaining accurate patient records and enhancing workflow efficiency.
Overview
16
16
years of professional experience
Work History
Patient Intake Coordinator
Mind Path Health
Remote
02.2025 - Current
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient information at all times.
- Developed patient education program on intake procedures, enhancing patient preparedness and engagement.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Enhanced communication between patients, healthcare providers, and administrative staff to ensure seamless coordination of care.
- Prioritized urgent care needs during intake, ensuring critical patients received immediate attention.
Claims Processing Specialist
United Health Group, Optum
05.2022 - 02.2025
- Assisted in the development of standard operating procedures to maintain consistent practices across the team.
- Streamlined the appeals process for denied claims, resulting in faster resolution times for clients.
- Established strong working relationships with healthcare providers, fostering better collaboration during the claims process.
- Identified potential fraudulent claims through careful analysis of trends, patterns, and inconsistencies.
- Handled complex cases with a keen attention to detail, ensuring proper evaluation and adjudication of each claim.
- Maintained up-to-date knowledge of industry regulations, ensuring accurate and compliant claims processing.
- Maintained a high level of accuracy and attention to detail when reviewing submitted claims for completeness and correctness, contributing to the overall quality of processed claims.
- Managed high-volume workloads while maintaining strict deadlines for claim submissions and resolutions.
Veteran Enrollment Specialist
Maximus Federal Services
Irving Tx
01.2017 - 05.2022
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
- Improved data accuracy, meticulously maintaining and updating applicant records.
Enrollment Coordinator
Cinga Health Care
04.2009 - 08.2017
- Created and followed call scripts and flows to maximize effectiveness.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Education
Texas Can Academy
Dallas Tx 05.2007
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Healthcare industry
- Patient scheduling
- Scheduling appointments
- Confidentiality
- Teamwork
- Charting and clinical documentation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Active listening
- Customer service management
- Microsoft office
Timeline
Patient Intake Coordinator
Mind Path Health
02.2025 - Current
Claims Processing Specialist
United Health Group, Optum
05.2022 - 02.2025
Veteran Enrollment Specialist
Maximus Federal Services
01.2017 - 05.2022
Enrollment Coordinator
Cinga Health Care
04.2009 - 08.2017
Texas Can Academy