Julia Williams
Customer Service Representative/Event Coordinator
Kīhei,HI
Summary
Highly proactive, energetic and efficient receptionist and event manager assistant with an ability to work in multi-tasking environment with numerous and competing deadlines. Strong customer service orientation and delivery focus and active commitment to continuous improvement and quality standards. Excellent communication, organization, negotiation and sales skills. Work well in a fast paced, hands-on, under pressure work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Competent Customer Service Representative with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and catering.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Paia Fish Market Restaurant
07.2022 - Current
- We attend a huge part of the tourists in Maui, every day
- The restaurant is very well recommended in the 'To Do Lists' from Maui
- It is a fast paced environment.
Customer Success Manager
Virtual kitchen Hall
01.2022 - Current
- Onboarding Specialist, Virtual Restaurants Manager, provide information between clients and platforms until they go live, make sure accounts are healthy and working properly
- Current training new coworker to replace my position.
Accounting Assistant
Hammitt
12.2020 - 09.2021
- Accounts Payable - NetSuite
Beer Server
Long Beach Beer Lab
05.2020 - 11.2020
- A little bit of everything: Beer specialist
- Sales
- Brand ambassador
- Customer Service
- Inventory.
Catering Assistant
09.2019 - 12.2019
- Corporate events and meetings, Different venues in San Francisco, CA
Event Coordinator/Floor Manager
Galeto Brazilian Steakhouse
12.2017 - 09.2019
- Ability to inspire and motivate FOH members in giving the best service to our customers
- Excellent communication skills
- Provided a personalized service to all customers who entered the restaurant and responsible for all bookings and events in the venue
- Maintained a good personal relationship with clients and vendors
- Scheduled FOH and coordinated the kitchen manager
- Solved and managed customer issues
- Group Dining reservations management
- Managed the reception area, including greeting visitors and responding to all requests for information
- Inventory and orders based on health food and beverage cost
- Sales
- Team worked with passion.
Beer Festival Planner
Oktobier
07.2017 - 10.2017
- Searched small beer producers in this small city, and organized an event to promote and help them to get visibility and opportunities to get stronger, together in the craft beer market
Event Coordinator
Prefeitura Municipal de Campinas
06.2017 - 07.2017
- The Largest São João in the world
- Home to the greatest Sao Joao (St John) festival in the world, Campina Grande welcomes up to a million visitors every June, who flock to the city to celebrate with thirty nights of traditional festivities
- Featuring more than 300 folkloric groups, over 700 hours of forro dancing, numerous firework displays, and even a picturesque train journey to transport you to and from the town - there's no better place to get an authentic taste of rural Brazilian celebrations!' I worked on stage and backstage with the press for each artist of Main stage
Event Manager
Nucleo Food
01.2016 - 09.2016
- Collected and gave all the necessary information between agency and attendees of each event
- Maintained deadlines of duties
- Selected and invited the restaurants chosen for each event
- Followed up with information and timelines after participants confirmation
- Collected all the documents and authorizations of each restaurant allowed to participate
- On Site event staff during the events days
Event Manager & Brand Representative
Jeffrey Beer
02.2014 - 04.2016
- Responsible for every aspect of the produced events, from the preplanning stages, on site and post-analysis
- Kept the clients and partners apprised of event progress and the marketing of the events
- Chose and trained staff for the events attended
- Hosted the most important events and openings for new points of sales
- Spread Brand story to all customers, public and employees
- Promoted the brand in positive manners
- Well communicated in crowded and noisy settings
- Easily attracted and connected all types of audiences
- Traveling was required
- Drafted meeting agendas, supply advance materials, refers calls, respond emails, greets visitors in the store
- Handled public relations inquiries
- Sales
Education
Associate in Strategic Planner -
Miami ad School
Sao Paulo, BR01.2017
Bachelor's in Physical Therapy -
IBMR
Rio de Janeiro, Brazil08.2012
Skills
- Team work & Problem Solving skills
- Events Planning
- Events Operations
- Public Relations & Partnerships
- Inventory Management
- Sales & Account management
- Event Coordinator (5 years)
- Hospitality
- Leadership Experience
- Customer Service
- Catering Experience
- Restaurant experience
- Serving
- Spanish
- English
- Sales
- NetSuite
- Accounting
- Events Management
- Cash handling
- Typing
- Google Docs
- Spread Sheet
Personal Information
Title: Customer Service Representative/Event Coordinator
Timeline
Customer Service Representative
Paia Fish Market Restaurant
07.2022 - Current
Customer Success Manager
Virtual kitchen Hall
01.2022 - Current
Accounting Assistant
Hammitt
12.2020 - 09.2021
Beer Server
Long Beach Beer Lab
05.2020 - 11.2020
Catering Assistant
09.2019 - 12.2019
Event Coordinator/Floor Manager
Galeto Brazilian Steakhouse
12.2017 - 09.2019
Beer Festival Planner
Oktobier
07.2017 - 10.2017
Event Coordinator
Prefeitura Municipal de Campinas
06.2017 - 07.2017
Event Manager
Nucleo Food
01.2016 - 09.2016
Event Manager & Brand Representative
Jeffrey Beer
02.2014 - 04.2016
Associate in Strategic Planner -
Miami ad School
Bachelor's in Physical Therapy -
IBMR
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