Julia Wilson
AmTrust Financial Services
Cleveland,OH
30
years of professional experience
Results-focused insurance operations professional supporting policy processing, claims validation, and workflow improvement. Brings careful data entry, clear documentation, and cross-team coordination to help reduce errors, meet transaction goals, and keep work moving efficiently.
Work History
Processor I
5 Years 2 Months- Processed policy renewals for timely customer service
- Prepared renewal policies for underwriter review, facilitating streamlined approval processes
- Produce and prepare endorsements, non-renewal notices, and cancellations for Workers' Compensation policies
- Enter and process quotes and new business
- Issued new business policies to expand client portfolio
- Perform clearance on new business submissions
- Built relationships with customers to promote goodwill and enhance company reputation
- Focused on maintaining productivity standards of 95% or above to support operational efficiency.
- Strived to maintain quality levels of 97% or above to enhance service delivery.
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed and validated documentation for accuracy, minimizing errors in claim processing.
- Collaborated with cross-functional teams to resolve discrepancies and enhance service delivery.
- Applied best practices for data entry, resulting in improved processing speed and reliability.
- Monitored workflow to identify bottlenecks, suggesting improvements to streamline operations.
- Provided support in quality assurance efforts, enhancing accuracy of processed claims through detailed audits.
- Implemented task prioritization strategies to enhance productivity.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Workflow Administrator
4 Years 4 Months- Collaborated with Workflow team to enhance departmental productivity and meet operational goals
- Cooperated with Workflow staff to maintain productivity and streamline processes, contributing to overall departmental efficiency
- Transposed application information from Microsoft Outlook into company software, ensuring accurate data entry and supporting data integrity
- Transpose application information from Microsoft Outlook email into company software
- Consistently meet daily and monthly transaction goals
Teacher, High School English
13 Years 5 Months- Planned and implemented creative lessons, engaging high school students and fostering critical thinking skills
- Collaborated with teachers to analyze student data, tailoring instruction to meet diverse learning needs
- Designed a comprehensive student project incorporating various writing styles, enabling students to develop original or improved products
- Participated in an Educator Educating Educators conference to advance professional development and shared innovative strategies with staff
Administrative Secretary
2 Years 7 Months- Supported Administrator by coordinating schedules and managing correspondence. Oversaw reception staff to maintain efficient front desk operations.
- Managed resident admissions and discharge paperwork for Franklin Plaza Extended Care.
- Scheduled appointments, meetings, and provider visits across daily care operations.
- Managed resident admissions and discharge paperwork for Franklin Plaza Extended Care.
- Answered phones and routed calls to nursing, billing, and administration staff.
Administrative Assistant
3 Years 11 Months- Provided comprehensive administrative support to Vice President of Behavioral Health, facilitating effective management of departmental operations.
Education
Master of Arts - English
Bachelor of Arts - English
Skills
Multitasking and organizing
Document review
Attention to detail
Data entry experience
Teamwork and collaboration
Employee training
Proficient in Microsoft Office Suite
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Processor I
AmTrust Financial Services
08.2021 - CurrentRead More
Workflow Administrator
AmTrust Financial Services
04.2017 - 08.2021Read More
Teacher, High School English
Cleveland Metropolitan School System
01.2003 - 06.2016Read More
Administrative Secretary
Franklin Plaza Extended Care
01.2000 - 08.2002Read More
Administrative Assistant
Applewood Centers Inc
01.1997 - 12.2000Read More
Cleveland State University
Master of Arts from English
Read More
Cleveland State University
Bachelor of Arts from English
Read More