Summary
Overview
Work History
Education
Skills
References
Timeline
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Julia Wizzart

panama city,fl

Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Overview

6
6
years of professional experience

Work History

Call advisor

Teleperformance
09.2018 - Current
  • Worked with different contracts such as AT&T Sprint, and Apple.
  • Answered incoming calls and responded to customer inquiries; provided accurate information regarding products and services.
  • Assisted customers with product orders, returns, refunds, exchanges, warranties and credits.
  • Resolved customer complaints in a timely manner while adhering to company policies and procedures.
  • Processed payments accurately and efficiently using point-of-sale systems.
  • Maintained up-to-date knowledge of all products, services, pricing plans and promotions.
  • Provided technical support for customers experiencing problems with their service or equipment.

Education

GED -

YCA Fort Gordan Academy

Pharmacy Technician -

Anthem Career College

Skills

  • Call Control
  • Cross-Selling and Upselling
  • Resolving issues
  • Data Gathering
  • Analytical abilities
  • Active Listening
  • Relationship Building
  • Product and service knowledge
  • Payment Processing
  • Order Taking
  • Data Entry
  • Appointment Scheduling
  • Client Surveys
  • Customer Orders
  • Professional Demeanor
  • Microsoft Office

References

Paige Ainsworth 8508519977

Imani Porter 8508497497

Sarah Vargo 6233328593

Timeline

Call advisor

Teleperformance
09.2018 - Current

GED -

YCA Fort Gordan Academy

Pharmacy Technician -

Anthem Career College
Julia Wizzart