Julia Zettergren

• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Confirmed appointments, communicated with clients, and updated client records.

• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Retained confidentially of all patients by closely following HIPAA guidelines.
• Supported needs of 2+ residents under long-term care.

Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.

• Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.

• Handle cash, credit, or check transactions with customers.
• Count money in cash drawers at start and end of shifts to ensure correct amounts and adequate change.
• Cleaning and stocking duties.
• Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
• Packing and shipping out online orders in a neat, orderly, and efficient manner.

• Sandwich making.
• Handle cash, credit, or check transactions with customers.
• Handle counting cash drawers at beginning and end of shifts to ensure adequate change.
• Cleaning and stocking duties.
• Memorized over 30 menu items and rotating seasonal specials to give customized recommendations.
• Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.