MADELEIN FLETCHER
Glen Allen
Summary
Dedicated to a career in mental health, leveraging extensive training and knowledge to provide compassionate support and care to patients. Committed to delivering exceptional assistance to team members and clients while fostering a collaborative environment. Proficient in coordinating appointments, managing communications, and organizing office operations to enhance efficiency. A positive and approachable demeanor complements strong relationship-building skills, ensuring effective interactions with diverse individuals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Happy Hidz
United States
02.2023 - Current
- Responsible for receiving patients, making appointments, answering calls, reviewing insurance, uploading vaccines to the system, organizing patient medical records and answering emails and faxes.
Practicum Student
02.2016 - 12.2016
- 500 hours of professional internships at different institutions in the area of community, clinical, educational and labor psychology.
Customer service
OLX SA
Buenos Aires, Argentina
04.2015 - 03.2016
- Customer care. Back Office. Responsible for evaluating that the notices published by clients comply with the standards and the quality standards of the company and in turn, answer mails of complaints and claims of the clients.
Education
Bachelor of Science - Psychology
National University
La Jolla, CA12-2026
Associate of Science - Medical Assistance
Chesterfield County Public Schools
Richmond, VA05-2024
HIPPA Certification - undefined
North America Learning Institute
United States01-2023
OSHA Certification - undefined
North America Learning Institute
United States01-2023
Bachelor - Psychology
Universidad De Palermo
Buenos Aires, Argentina01-2019
Bachelor - Medicine
Universidad De La Sabana
Bogotá, Colombia01-2012
Intermediate level english - undefined
Centro Colombo Americano
Bogotá, Colombia11-2009
K - 12 - undefined
Colegio Eucarístico
Bogotá, Colombia01-2009
Skills
- Costumer service
- Problem solving
- Time management
- Emotional intelligence
- Critical thinking
- Active listening
- Conflict resolution
- Creativity
- Initiative-taking
- Medical records management
- Outpatient care
- Collaboration and teamwork
- Adaptability and flexibility
- Effective communication
- Patient education
Certification
- The National Society of Leadership and Success Training - 2025
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Happy Hidz
02.2023 - Current
Practicum Student
02.2016 - 12.2016
Customer service
OLX SA
04.2015 - 03.2016
HIPPA Certification - undefined
North America Learning Institute
OSHA Certification - undefined
North America Learning Institute
Intermediate level english - undefined
Centro Colombo Americano
K - 12 - undefined
Colegio Eucarístico
Bachelor of Science - Psychology
National University
Associate of Science - Medical Assistance
Chesterfield County Public Schools
Bachelor - Psychology
Universidad De Palermo
Bachelor - Medicine
Universidad De La Sabana